The other issues sound almost like you have something on the device that you really shouldn't. Virus, malware, etc. I would do some really good scans of the phone for all of those.
In regard to the SD card and apps, well the device would need to be running at least Android "Marshmallow", which that phone comes with, and be able to use the info (Instructions) I am including below. However, if they say it can't, then you probably have a device that the manufacturer restricted this option on. Which happens a lot. There is no way around it without rooting a device. Which I can't recommend, as it can brick a device.
First, you need to be using a phone that is running at least Android "Marshmallow" (or newer) or be able to upgrade to it. Second, you will need the instructions I am including below. And third, you need a phone that has not been restricted by the manufacturer from making this change. Which does happen.
NOTE: If any of the steps are missing on your phone, or they don't work for you, then you have a phone that either has an older Android version or has been restricted by the manufacturer. If that is the case, you will not be able to use this information.
How to turn the "External" SD card into "Internal" storage on "Marshmallow" a.k.a. 6.0.
NOTE: Please be sure you start with a blank SD card. It needs to be blank because when the card is converted to "Internal" storage, it will be formatted (wiped) and encoded (making the cards data only readable by that device).
1. Go to device “Settings”, then select “Storage”.
2. Select your "SD Card", then tap the “three-dot menu“ (top-right), now select “Settings” from in there.
3. Now select “Format as internal”, and then “Erase & Format”.
4. Your SD Card will now be formatted as internal storage.
5. Reboot your phone.
NOTE: If you don't reboot the phone, many things may not work correctly, so make sure you do.
How to turn the "External" SD card into "Internal" storage on "Nougat" a.k.a. 7.0.
IMPORTANT NOTE: Be sure you start with a blank SD card. When the card is converted to "Internal" storage, it will be formatted (wiped) and encoded (making the cards data only readable by that device), so anything on it prior would be gone.
1. Go to "Settings", and then select "Storage & USB".
2. At the bottom of the list you should see the SD card's details, including the option to format it and make it "Internal" storage.
3. Once this is done, reboot the device and you can start running things from the card.
If you don't reboot the phone, some things may not work correctly, so make sure you do the reboot.
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