Previously posted this in general cell phone discussion, just realised that was probably the wrong place. Thanks in advance for any help!
Left my Samsung S7 alone for a short while last night. It had an os update pending but I hadn't told it when to do it.
Picked my phone up after half an hour or so, had been receiving whatsapp messages in the meantime (had web whatsapp open in my laptop). When I picked the phone up it was the get started screen you get when the phone's new - my first assumption was it had just done the update on its own... but it needed me to enter my wifi password and go through setup. It eventually recovered most of my stuff from the cloud but it lost all my sign ins and bank app verifications so took hours to bring it close to where it was. It also wiped all my Google authenticator data so on some sites I now have to wait a couple weeks to re-verify who I am and email them photo ID & etc... Massive p.i.t.a.
But worse than that... I seem to have lost all my SD card data including most of my photos and all my music? Why/how would that happen?
Oh and to top it off, it still had the update pending once I'd gone through all this kerfuffle.
I'm sort of resigned to having lost some data, but I want to make sure this is a 1 off and not the beginning of the end of my phone. I've had it two years but recently paid to replace the battery and the screen so was going to sell my upgrade phone and keep this running for a while, but I never want to have to deal with this BS again.
Left my Samsung S7 alone for a short while last night. It had an os update pending but I hadn't told it when to do it.
Picked my phone up after half an hour or so, had been receiving whatsapp messages in the meantime (had web whatsapp open in my laptop). When I picked the phone up it was the get started screen you get when the phone's new - my first assumption was it had just done the update on its own... but it needed me to enter my wifi password and go through setup. It eventually recovered most of my stuff from the cloud but it lost all my sign ins and bank app verifications so took hours to bring it close to where it was. It also wiped all my Google authenticator data so on some sites I now have to wait a couple weeks to re-verify who I am and email them photo ID & etc... Massive p.i.t.a.
But worse than that... I seem to have lost all my SD card data including most of my photos and all my music? Why/how would that happen?
Oh and to top it off, it still had the update pending once I'd gone through all this kerfuffle.
I'm sort of resigned to having lost some data, but I want to make sure this is a 1 off and not the beginning of the end of my phone. I've had it two years but recently paid to replace the battery and the screen so was going to sell my upgrade phone and keep this running for a while, but I never want to have to deal with this BS again.
Facebook
Twitter