Need help with Samsung Galaxy

[bootz56519911775]

PLEASE SOMEONE HELP ME . IDK WHAT HAPPENED IN MY PHONE I HAVE SAMSUNG GALAXY S5 . ALL OF A SUDDEN ANIMATION PICS N EMOLGIES R IN MY GALLERY BY THE THOUSANDS I DELETED 10,000 2DAYS AGO PICS JUST KEEP COMING IN MY GALLERY OUT OF NOWHERE. WHAT IS GOING ON THEY R ALL ANIMATION IT'S DRIVING ME UP A,WALL . I WENT THROUGH EVERY WHERE I COULD POSSIBLY THINK TO GO . EVEN APP PERMISSION'S I CHECK OFF THINGS UNCHECKED THINGS N THEY R STILL COMING SO I HAVE NO CLUE WHAT I EVEN DID DOING THAT BUT NOTHING IS WORKING I'M ABOUT TO THROW THIS PHONE IN THE HUDSON RIVER. IT'S ALWAYS SOMETHING. I POSTED THE OTHER DAY A PROBLEM N I RECEIVED AWESOME HELP MY STUPID PHONE IS SO WEIRD CRAZY STUPID SLOW DUMB I CAN'T DEAL WITH IT LOL I HOPE THERE'S A SOLUTION THANKS MAUREEN

 

[webworkings]

Please do not type in all caps.

Sounds like you have a virus or malware on the device and you need to remove it. You may have no choice but to "Hard Reset" the device to clear the problem. If the phone will let you, I would save personal files (photos, videos, music, etc., not apps) to a computer or cloud account and then do the "Hard Reset".

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.