My partner just signed up with Xfinity mobile as we are now living where comcast is the cable service provided. He rarely used much data and his new phone reflects his prior type data amounts, BUT, Comcast/Xfinity is showing tons more data and refuses to share what apps are supposedly doing this. The support folks just give him the runaround.
Are they rounding up each day???? EVEN with that, they have him WAY over the amount of data he uses according to his phone. Recently we traveled on the day my Verizon plan started. Within 1-2 days, he was at 800 mg according to Xfinity. (Phone is Apple 7) he shut down his data for 99+% of the remaining time. He remained below 1 G. Now, a couple of days into his new cycle, his phone shows ~1.25 mb and Xfinity 125MB or similar. This is nuts!!! Meanwhile, I'm still on my data from 10/31 and used the phone for all sorts of internet during a cross country trip as well as maps, etc. My data is at 429 mb.
This is nuts, but clearly dealing with Comcast/Xfinity is getting us nowhere.
Why is there such a huge discrepancy??
Are they rounding up each day???? EVEN with that, they have him WAY over the amount of data he uses according to his phone. Recently we traveled on the day my Verizon plan started. Within 1-2 days, he was at 800 mg according to Xfinity. (Phone is Apple 7) he shut down his data for 99+% of the remaining time. He remained below 1 G. Now, a couple of days into his new cycle, his phone shows ~1.25 mb and Xfinity 125MB or similar. This is nuts!!! Meanwhile, I'm still on my data from 10/31 and used the phone for all sorts of internet during a cross country trip as well as maps, etc. My data is at 429 mb.
This is nuts, but clearly dealing with Comcast/Xfinity is getting us nowhere.
Why is there such a huge discrepancy??