Can't hard reset my phone

[radek.chabowski]

I can't hard reset my phone. When I try to do it, Settings are stopped
Here's video showing the problem:
https/www.youtube.com/watch?v=4y1slqsExNI

 

[webworkings]

That is not a "Hard Reset", that is a "Factory Reset". They are different. A "Factory Reset", although the device might say it will erase all of the data, can leave some of your personal data on the device, and is done in the phones "Settings". It is also possible that it can leave other unwanted things on a device as well. A "Hard Reset" will wipe all data off the device and reinstall the original data (no personal/installed stuff) and is done when starting up the device.

If the "Factory Reset" won't work for you, you could have an app or two on the device that is prohibiting it. Try restarting the device and try again after the restart. If that doesn't work, you may well want to back up whatever you want to keep on the device and then try the "Hard Reset".

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.