Asus tablet and facebook

dazzler53

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Feb 16, 2017
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Recently my tablet restarts itself every time I try and go on FB. I have reinstalled FB but no change. Can anyone help?
 
Solution
You can try clearing out the data for that app.

You would go into "Settings" then "Apps". Go to the "All Apps" list and then scroll to locate the Facebook one. When you find it tap it and in this new window tap "Clear Data". NOTE: This will remove any data that is on your Facebook app, so if you have something you want the info from, better get it before doing this. Once you have done this, restart the phone and try launching the app again.

If that doesn't work, you may then want to try uninstalling the app, reboot the phone and then reinstall the app. Not just remove it from your screen but uninstall it from the phone and then restart the phone and then go back to Google Play and redownload and install the app again.

dazzler53

Prominent
Feb 16, 2017
10
0
560


 
You can try clearing out the data for that app.

You would go into "Settings" then "Apps". Go to the "All Apps" list and then scroll to locate the Facebook one. When you find it tap it and in this new window tap "Clear Data". NOTE: This will remove any data that is on your Facebook app, so if you have something you want the info from, better get it before doing this. Once you have done this, restart the phone and try launching the app again.

If that doesn't work, you may then want to try uninstalling the app, reboot the phone and then reinstall the app. Not just remove it from your screen but uninstall it from the phone and then restart the phone and then go back to Google Play and redownload and install the app again.
 
Solution

dazzler53

Prominent
Feb 16, 2017
10
0
560


 
Then I would really check what other apps might be interfering. You may want to try shutting down all other apps that you have installed (not standard ones, but ones you yourself downloaded) and see if that allows it to work.

If not, you may wind up having to save all your personal stuff (photos, videos, music, contacts, etc.,) to a computer or cloud account and then do a hard reset of the tablet. Once it is done, then install that app only (if didn't come on the tablet) and don't install any other new apps. See if it works OK. If it does. Then try installing apps one at a time, and then seeing if the problem shows up. Eventually you will run into the app that is the cause (if it is an app that is).

Otherwise I would contact facebook and ask them about it.

NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the tablet.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.
 

dazzler53

Prominent
Feb 16, 2017
10
0
560