my tab3 locks up to

taye82

Commendable
Jan 6, 2017
1
0
1,510
When my tab 3 locks up every app or picture disappears and the screen flashes black and blue and i cant turn it off. Just have too let the battery run out so i can reset it . Anyone know what causes this because its happening to often.On a different note does any one know anything about the certifa-gate vulnerability that my zone alarm software picked up last night.
 
Solution
It sounds like there may be something malicious on the tablet. Virus, malware, etc. Try starting the tablet in "Safe Mode" and see if it will load fine. If it will, then you need to figure out what is on it and uninstall it.

If you can't locate the problem file(s) you may well need to do a "Hard Reset" of the tablet, but that will wipe all your personal data and apps. So be sure to back up your photos, videos, music, contacts and other personal info before doing a "Hard Reset".

To get into "Safe Mode" please do the following.

1. First turn off the tablet.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds...
It sounds like there may be something malicious on the tablet. Virus, malware, etc. Try starting the tablet in "Safe Mode" and see if it will load fine. If it will, then you need to figure out what is on it and uninstall it.

If you can't locate the problem file(s) you may well need to do a "Hard Reset" of the tablet, but that will wipe all your personal data and apps. So be sure to back up your photos, videos, music, contacts and other personal info before doing a "Hard Reset".

To get into "Safe Mode" please do the following.

1. First turn off the tablet.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.


NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the tablet.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.
 
Solution