Hello, I have an issue with my laptop.
Laptop Details: core i7, 4GB RAM (2x2GB), SSD Drive, On Board Graphics Card.
When I turn it on most of the times it booted into windows normally. After a couple of minutes, it crashed (black screen) or blue screen of death or simple freeze. When I restart most of the time either it crash on start up, or I manage to login to windows and it crash again, etc. However after a couple of crashes it boots up nice and normal and I can use it for hours without any issue (browse internet, play games, photo editing, etc).
At first I thought the issue was a driver issue but the same issue happened on Windows 10, 7 and also Ubuntu. I then thought it was a memory issue but Windows Memory Diagnostics checked both memory bars and reported no issue.
Yesterday by chance - during one of the long runs without crashing - I noticed Windows Task Manager reported only 2GB of RAM installed on 1 Slot. So I concluded this must be a memory issue. I opened the laptop pulled both memory bars out and installed one of them on SLOT A. When I switched the laptop on it crashed nearly immediately and sometimes it did not even show the start-up screen (with HP logo), just fun running and black screen. So I thought this bar must be broken. I then pulled the other memory bar in SLOT A. Same thing!. I then entered the same memory bar in SLOT B and Windows booted normally and the whole thing ran without any issue for hours.
So I guess the problem must be related with the memory SLOT A on the motherboard.
So I was wondering... Is there anything I can do? I can buy a 4GB memory bar and install this on SLOT B so I have 4GB of ram again. However i was hoping to go for 8GB of RAM so I am seeing if SLOT A could be salvaged.
What confuse me the most is why Windows Memory Diagnostics detected nothing when both SLOT A and SLOT B were populated (literally checking both bars and reporting nothing).
Laptop Details: core i7, 4GB RAM (2x2GB), SSD Drive, On Board Graphics Card.
When I turn it on most of the times it booted into windows normally. After a couple of minutes, it crashed (black screen) or blue screen of death or simple freeze. When I restart most of the time either it crash on start up, or I manage to login to windows and it crash again, etc. However after a couple of crashes it boots up nice and normal and I can use it for hours without any issue (browse internet, play games, photo editing, etc).
At first I thought the issue was a driver issue but the same issue happened on Windows 10, 7 and also Ubuntu. I then thought it was a memory issue but Windows Memory Diagnostics checked both memory bars and reported no issue.
Yesterday by chance - during one of the long runs without crashing - I noticed Windows Task Manager reported only 2GB of RAM installed on 1 Slot. So I concluded this must be a memory issue. I opened the laptop pulled both memory bars out and installed one of them on SLOT A. When I switched the laptop on it crashed nearly immediately and sometimes it did not even show the start-up screen (with HP logo), just fun running and black screen. So I thought this bar must be broken. I then pulled the other memory bar in SLOT A. Same thing!. I then entered the same memory bar in SLOT B and Windows booted normally and the whole thing ran without any issue for hours.
So I guess the problem must be related with the memory SLOT A on the motherboard.
So I was wondering... Is there anything I can do? I can buy a 4GB memory bar and install this on SLOT B so I have 4GB of ram again. However i was hoping to go for 8GB of RAM so I am seeing if SLOT A could be salvaged.
What confuse me the most is why Windows Memory Diagnostics detected nothing when both SLOT A and SLOT B were populated (literally checking both bars and reporting nothing).