N Neil Parsons Commendable Nov 9, 2016 1 0 1,510 Nov 9, 2016 #1 My Alcatel one touch goes to a black screen when a call is answered and cannot get the touch pad back up. I have to power off to end the call and if I need to leave a message I cannot press 1 to talk etc. because the touch pad is unavailable
My Alcatel one touch goes to a black screen when a call is answered and cannot get the touch pad back up. I have to power off to end the call and if I need to leave a message I cannot press 1 to talk etc. because the touch pad is unavailable
webworkings Titan Apr 6, 2016 25,136 261 113,340 Nov 9, 2016 #2 You aren't using a screen protector or phone cover by any chance are you? I ask because they can get in the way of the proximity sensor. Upvote 0 Downvote
You aren't using a screen protector or phone cover by any chance are you? I ask because they can get in the way of the proximity sensor.
A Aleksa Zagorac Commendable Sep 13, 2016 5 0 1,510 Nov 16, 2016 #3 Maybe your sensor is broken Upvote 0 Downvote