Screenlock won't open

[Jodie_1]

My mums Asus zenpad 10 has a problem I have no clue what to do.

It's basically coming on fine and can see her notification in the background. Says to swipe to unlock. The colour changs when you touch it but it's not recognizing the swipe so she can't access it at all. Also can't restart it.

When I've just switched it on it's installed updates. And has no part to take out the back and take the battery out and put back in which works usually

Any ideas to sort this much appreciated

 

[webworkings]

Well, if it isn't recognizing it, you may have to do a "Hard Reset". The drawback is that you will lose all personal data on the phone.

If you can connect the tablet to a computer via USB I would see if you can get access to it through the computer so you can get any personal data off of it before you try to do the "Hard Reset".

NOTE: Doing this will clear 'all' the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

7. Then press the "Power" button to hard reset the tablet.