Why does my phone indicated I have a wifi connection but no internet?

[fredmac]

My phone has stopped receiving emails. The phone says I have a wifi connection but no internet? what's going on? I have a Moto G 5 2nd gen. This happens frequently and then suddenly corrects itself. Can you help (in layman's terms). Thanx.

 

[alxmrn]

Hi,

For this issue chances are it’s your router or modem, if you didn’t restart it in the previous step then go ahead and do so. Unplug the power cable count to 15 and plug it back in. If it’s still connecting but not using the internet then power cycle the phone itself, turn it off and then turn it back on.