Built-in Webcam not working.

[Mike Goose]

Originally bought a Lenovo Ideapad S 300 with Windows 8. Never got it to operate properly, it wouldn't update, and eventually I gave up, uninstalled Windows 8 and installed Windows 7 Professional. It has since operated without difficulty except the built-in webcam does not work (It did work under Windows 8). Have read all the forums I can find dealing with Ideapad S 300 webcams but to no avail. It appears to be dead, not even pressing Fn+Esc will turn the webcam indicator light on/off. What particularly puzzles me is that Device Manager shows Lenovo EasyCam installed and reported to be working correctly but the driver is shown to be Microsoft Version 6.1.7601.18208. If I uninstall the driver and reinstall the Lenovo Windows 7 64 bit driver it still shows that only the Microsoft driver is installed.

Could this be the cause of the problem? Any advice on what I should do to get the webcam working? Regards

 

[ffg7]

don't install the ms version just update to the Lenovo version. did you also download the software for the camera besides the driver?

 

[Wackyg]

Sorry for the delay in replying, had to go away. Can you please advise where I might find the software for the camera, to which you refer. Regards and thanks.

 

[ffg7]

https/download.lenovo.com/consumer/mobiles/1bca11ww.exe

 

[Wackyg]

Thanks for your response ffg7. Have downloaded and installed from the site you specified, then rebooted, but webcam still seems to be dead. Fn+Esc has no effect. Any more suggestions concerning what I can do. Regards.

 

[ffg7]

did you uninstall the previous driver 1st?

 

[Wackyg]

Yes. However, do you suggest that I uninstall both driver and camera software and then reinstall, driver first? I cannot understand why Fn+Esc does not seem to toggle the camera on/off. Device Manager reports that the camera is working correctly! Regards.

 

[ffg7]

Yes on uninstall both driver and camera software and then reinstall driver first.

 

[Wackyg]

Yes, have just done that but I am afraid that the result is still the same as before. That is, no picture from the webcam nor any indication that the webcam is switched on. I'm at a loss to imagine what the next step might be but thanks for your help to-date. Regards.