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Cellphone Support Showdown 2015: Who Wins, Who Loses?

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  • Wireless Carriers
  • Support
  • Smartphones
Last response: in Streaming Video & TVs
Anonymous
June 11, 2015 6:26:29 AM

We ranked U.S. cellular carriers on how helpful their customer service representatives are on the phone, on social media and online.

Cellphone Support Showdown 2015: Who Wins, Who Loses? : Read more

More about : cellphone support showdown 2015 wins loses

June 11, 2015 8:06:27 AM

It seems odd that this review includes both the support knowledge base and the online chat representative experience together in Online Support. Online chat is another method for contacting customer support, like via Phone or Social Media. The support knowledge base is for self-help. I feel like these should be scored separately.
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June 11, 2015 10:11:54 AM

Hmm...it's odd that the best-rated cellular phone company in the US was left out -- Consumer Cellular. Consumer Reports rates their customer service far above those in this report.
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June 16, 2015 2:03:39 PM

Quote:
It seems odd that this review includes both the support knowledge base and the online chat representative experience together in Online Support. Online chat is another method for contacting customer support, like via Phone or Social Media. The support knowledge base is for self-help. I feel like these should be scored separately.


It's an interesting point, and one we'll likely consider on future customer service rankings.
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June 16, 2015 2:10:01 PM

Quote:
Hmm...it's odd that the best-rated cellular phone company in the US was left out -- Consumer Cellular. Consumer Reports rates their customer service far above those in this report.


It didn't make the cut this time out, as it's somewhat of a niche player at this point. We'll likely consider adding new carriers to these rankings as the market evolves.
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July 7, 2015 11:30:50 AM

A unique prepaid service that offers excellent customer service is GIV Mobile. GIV Mobile is an affordable option starting at just $20/month for unlimited talk and text for users who are looking for a no-contract wireless service. Plus, 8% of each customer’s monthly plan amount is donated to up to three charities of their choice. Charities like the Kids in Need Foundation, The Academy of Natural Sciences, the Alzheimer’s Association and more are continuing to receive support by GIV Mobile and their customers.
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