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Samsung kies does not recognize my cell phone connection

  • Cell Phones
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  • Samsung
Last response: in Cell Phone General Discussion
June 28, 2014 11:05:47 AM

I have a Samsung Ace Model # GT-S5830D cell phone. I have downloaded the correct, older (2.3) version of Samsung Kies. Kies asks me to connect a device and after doing so Kies does not recognize that I have done so and the little circular symbol just keeps rotating and says connecting to device. It never gets to the point of being connected. I have tried uninstalling and re-installing Kies with no success. Any suggestions. By the way, I just switched from XP, where I had the same problem to Windows 7. Problem remains the same. Is there any other way to connect the cell phone without Kies for downloading photos, etc?

More about : samsung kies recognize cell phone connection

June 28, 2014 11:34:28 AM

Usually for Samsung phones there is a USB driver that needs to be installed in addition to Kies. It can be found on their website.
June 29, 2014 12:48:09 PM

I need to know ho is this in the pics
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