Battery Problem Asus notebook K55A

[daff]

Hello,
Subject notebook only 6 months old and battery fails to charge. On start up the icon shows the battery charging then nothing and remains in discharged state

 

[ratedk]

Your lucky it's under warranty, that should be covered. Before you arrange a warranty replacement, try these steps:

1) Next time the icon shows that it's not charging, remove & re-install the battery while laptop is running and plugged in. Make sure it's locked into place.

2) Open Device Manager > Expand Batteries > Uninstall Microsoft ACPI-Compliant Control Method Battery > Reboot

Once rebooted, the computer will automatically re-install the missing driver.

3) Check the ASUS website for a BIOS update for your model (usually found with drivers & downloads). If available, download and install according to their instructions.

4) Contact ASUS - warranty issue!

 

[pat93]

Your lucky it's under warranty, that should be covered. Before you arrange a warranty replacement, try these steps:

1) Next time the icon shows that it's not charging, remove & re-install the battery while laptop is running and plugged in. Make sure it's locked into place.

2) Open Device Manager > Expand Batteries > Uninstall Microsoft ACPI-Compliant Control Method Battery > Reboot

Once rebooted, the computer will automatically re-install the missing driver.

3) Check the ASUS website for a BIOS update for your model (usually found with drivers & downloads). If available, download and install according to their instructions.

4) Contact ASUS - warranty issue!

 

[pat93]

Hey, your first suggestion worked! Thanks, easier than reinstalling drivers etc.