I hope someone has ideas that will help me get my laptop's wireless connection working again. It's a Toshiba M200, probably made around 2005, running Windows XP.
Here's the background: last year we moved into a new house. We ordered internet service via Comcast, with a wireless router.
The cable guy told my wife (I was not home) that my laptop's built-in wireless modem was too old to handle Comcast's current standard encryption, and we had to either downgrade the encryption or disable my laptop's built-in wireless modem use a wireless card. She chose the wireless card. The cable guy set everything up and left me with a free wireless card.
When he was gone, my wife found that she couldn't get her wireless connection to work. When I got home, I couldn't get mine to work either. We attached our desktop computers to the router by cable.
Later my wife got her wireless connection working. I never got around to it. I wasn't using the laptop and didn't think about it.
Last week I found myself in a motel room with my laptop, a client's laptop, and wireless service provided by the motel. My laptop couldn't make a connection. It said that its wireless modem was enabled and working, but no connection points were detectable. (Yes, the wireless switch was in the "enable" position.)
I remembered what the cable guy said, muttered something unkind, and plugged in the wireless card. It gave me the same results: Windows claimed the card was working and the network was working, and no connection points were within range.
I then tried my client's laptop, which found almost of dozen connection points, several with three or four bars.
How do I diagnose the problem on my laptop?
Here's the background: last year we moved into a new house. We ordered internet service via Comcast, with a wireless router.
The cable guy told my wife (I was not home) that my laptop's built-in wireless modem was too old to handle Comcast's current standard encryption, and we had to either downgrade the encryption or disable my laptop's built-in wireless modem use a wireless card. She chose the wireless card. The cable guy set everything up and left me with a free wireless card.
When he was gone, my wife found that she couldn't get her wireless connection to work. When I got home, I couldn't get mine to work either. We attached our desktop computers to the router by cable.
Later my wife got her wireless connection working. I never got around to it. I wasn't using the laptop and didn't think about it.
Last week I found myself in a motel room with my laptop, a client's laptop, and wireless service provided by the motel. My laptop couldn't make a connection. It said that its wireless modem was enabled and working, but no connection points were detectable. (Yes, the wireless switch was in the "enable" position.)
I remembered what the cable guy said, muttered something unkind, and plugged in the wireless card. It gave me the same results: Windows claimed the card was working and the network was working, and no connection points were within range.
I then tried my client's laptop, which found almost of dozen connection points, several with three or four bars.
How do I diagnose the problem on my laptop?