hi daship, the problem is i done a complete restore back to factory settings, after doing so i coud'nt boot up with master dvd from packard bell, after phoning help line they told me it was my hard drive was at fault so i replaced it but the same thing happend now i have to use the system restore disc to "image" my hard drive but i dont know how to, when i boot up it brings up another window with a list of programes with check boxs if select box it asks to validate code,