Long time reader first time poster. I am at my wits end and Google has not been able to find a solution.
I have an Alienware M9750 - Vista which has worked great for 2 years.
2 days ago I restarted it and crazy things started happening.
1. Laptop keyboard didnt work anymore (or touchpad pointer)
2. The battery light turned constant purple (indicative of battery not taking charge the manual says)
3. When I shut dow (BOTH software and by holding the power button down 5 secs) the laptop restarts.
I eventually fixed the keyboard issue by removing the hard drive and booting up off the CD recovery disk. For some reason after that it worked. So I removed the battery, shutdown and ninja removed the power cord right as it restarted, and re-connected the hard drive. On reboot I was able to access Bios.
What I have done:
1. Looked in BIOS (AMI 8series) but there is not option to disable auto restart on network activity or anything similar. In fact the BIOS has very little options)
2. Re-installed windows vista and fully updated.
3. Installed latest drivers.
4. Reseated all hardware.
5. Made sure the power button was not stuck etc.
My only problem left is I can not shut the Laptop down. Whether I hold the power button down for 5 secs or use the menu Shutdown command the computer will shut down - all the lights turn off but the AC power cord light, and then a half a second later it starts booting again. The Laptop physically shuts down, but immediately restarts.
Help!
I have an Alienware M9750 - Vista which has worked great for 2 years.
2 days ago I restarted it and crazy things started happening.
1. Laptop keyboard didnt work anymore (or touchpad pointer)
2. The battery light turned constant purple (indicative of battery not taking charge the manual says)
3. When I shut dow (BOTH software and by holding the power button down 5 secs) the laptop restarts.
I eventually fixed the keyboard issue by removing the hard drive and booting up off the CD recovery disk. For some reason after that it worked. So I removed the battery, shutdown and ninja removed the power cord right as it restarted, and re-connected the hard drive. On reboot I was able to access Bios.
What I have done:
1. Looked in BIOS (AMI 8series) but there is not option to disable auto restart on network activity or anything similar. In fact the BIOS has very little options)
2. Re-installed windows vista and fully updated.
3. Installed latest drivers.
4. Reseated all hardware.
5. Made sure the power button was not stuck etc.
My only problem left is I can not shut the Laptop down. Whether I hold the power button down for 5 secs or use the menu Shutdown command the computer will shut down - all the lights turn off but the AC power cord light, and then a half a second later it starts booting again. The Laptop physically shuts down, but immediately restarts.
Help!