Solved! Dell Laptop Won't Run Internet Browsers

janczp

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Aug 10, 2009
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My daughter's Dell laptop was recently "cleaned" of a number of trojans. Now it will connect to the internet with AIM and Yahoo Messenger and accept program updates from download - but the laptop won't launch Firefox nor IE Explorer. Also - I've tried to use HiJackThis and Malwarebytes to get a log of running applications and do more clean up and it shuts those programs down. I'm out of ideas short of reinstalling windows. Any suggestions would be appreciated. Thanks.
 
Solution
If Task manager says it's running, it's probably crashed. Kill it and restart it. I'd consider downloading google Chrome to see if this is a higher software issue, too.

janczp

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Aug 10, 2009
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18,510
Thanks - Yes - I reinstalled both browsers and re-set IE settings. No luck IE Explorer has launched a few times but does not connect - Firefox does not launch though according to task manager it is running in the background.