Just putting this out there - I wouldn't recommend buying the Creative Zen Stone Plus 2 GB.
Additionally this post should serve as word of warning for dealing with Creative Technical Support generally.
I bought a Zen Stone Plus 2GB player late last year.
It initially worked well (except for the extremely poor battery life).
About 2 months out the screen started playing up and the player would not power up unless I connected to my PC via the usb cable.
Later the screen stopped working.
I RMA'd the player - it took about 2 1/2 weeks for Creative Support to give me an address to send the player to, and even then I only got the address after I reminded Creative that I was waiting for them to tell me the address.
1 and 1/2 months after sending the player away I received a new player - 'fantastically' this player was faulty out of the box.
The display on the replacement player appeared to be corrupted as it shows garbled text and images. Surely they would have checked the replacement player for faults before sending it out? Apparently not!
I went back to Creative informing them of their blunder. After receiving an initial stream of emails from Creative querying what is wrong with the replacement player specifically and requesting me to fill in a customer satisfaction survey I have heard nothing - 3 weeks have passed.
Creative have not told me what they are going to do, or how this problem will be resolved.
I've resigned myself to the fact that I wasted money buying a player that is faulty and consequently pretty much valueless. I'm also resigned to the fact that obviously Creative doesn't care enough to fix a fault in their product.
I have owned and own a range of Creative products but my experience with in relation to this player mean I will probably never buy a Creative product again.
You have been warned!
Additionally this post should serve as word of warning for dealing with Creative Technical Support generally.
I bought a Zen Stone Plus 2GB player late last year.
It initially worked well (except for the extremely poor battery life).
About 2 months out the screen started playing up and the player would not power up unless I connected to my PC via the usb cable.
Later the screen stopped working.
I RMA'd the player - it took about 2 1/2 weeks for Creative Support to give me an address to send the player to, and even then I only got the address after I reminded Creative that I was waiting for them to tell me the address.
1 and 1/2 months after sending the player away I received a new player - 'fantastically' this player was faulty out of the box.
The display on the replacement player appeared to be corrupted as it shows garbled text and images. Surely they would have checked the replacement player for faults before sending it out? Apparently not!
I went back to Creative informing them of their blunder. After receiving an initial stream of emails from Creative querying what is wrong with the replacement player specifically and requesting me to fill in a customer satisfaction survey I have heard nothing - 3 weeks have passed.
Creative have not told me what they are going to do, or how this problem will be resolved.
I've resigned myself to the fact that I wasted money buying a player that is faulty and consequently pretty much valueless. I'm also resigned to the fact that obviously Creative doesn't care enough to fix a fault in their product.
I have owned and own a range of Creative products but my experience with in relation to this player mean I will probably never buy a Creative product again.
You have been warned!