G
Guest
Guest
Archived from groups: rec.photo.digital (More info?)
Bill Turlock wrote:
>
> Stacey wrote:
> >
> > I posted this a few days ago in responce to a B&H thread:
> > I've been pretty happy with them in the past but my last purchase was rather
> > frustrating.
==snip==
Instead I lose money and have to go somewhere else to
> > buy the right thing. Poor -service- IMHO.
> >
> > -----------------
> >
> > Someone suggested I e-mail Henry Posner about this. It was several months
> > ago when this transpired and at the time I didn't think about that. I
> > e-mailed him a couple of days ago, he responded with his apology, explained
> > how this happened and then refunded my shipping costs for returning this
> > item twice. He stated that he wished I had contacted him at the time and he
> > would have straightened this out then, said it didn't matter that this was
> > a small item or that I don't really order that much stuff from them. I
> > can't imagine any other place offering to refund my shipping costs after
> > this long a period of time. They got my vote!
> > --
> >
> > Stacey
>
> I've been wondering about their reputation in this forum for
> stellar service for a long time. In my only experience with
> them, back in the early 90's, I received very shoddy
> service.
>
> I had ordered a Kramer SV-6E 4x4 SVHS matrix switcher. (A
> fine product, BTW)
>
> When it arrived, it had obviously been previously opened and
> used, there were extreme signs of wear; and it didn't work!
>
> Since I had an important application for it, and couldn't
> wait the time it would have taken to return it and wait for
> the replacement, I called their customer service. They
> agreed to send me another new one right away and to credit
> me for the broken one when they received it, and that they
> would also credit me for my cost of shipping it back to
> them.
>
> Time dragged on, and when they finally credited me for the
> returned one, they never gave me back the shipping charges.
>
> Nothing right about that. Haven't bought anything from them
> since.
>
> Regards
>
> Bill Turlock
Sorry for re-hashing an old thread, but I stumbled on the documents
around this problem, and seeing as how Henry Posner had replied to this
shortly after I posted it, I wonder if there's any chance to talk to him
about getting my shipping refunded...
Turns out it wasn't as far back as I had thought, it was in December
1997.
Thanks, Henry, for any help.
Bill
Bill Turlock wrote:
>
> Stacey wrote:
> >
> > I posted this a few days ago in responce to a B&H thread:
> > I've been pretty happy with them in the past but my last purchase was rather
> > frustrating.
==snip==
Instead I lose money and have to go somewhere else to
> > buy the right thing. Poor -service- IMHO.
> >
> > -----------------
> >
> > Someone suggested I e-mail Henry Posner about this. It was several months
> > ago when this transpired and at the time I didn't think about that. I
> > e-mailed him a couple of days ago, he responded with his apology, explained
> > how this happened and then refunded my shipping costs for returning this
> > item twice. He stated that he wished I had contacted him at the time and he
> > would have straightened this out then, said it didn't matter that this was
> > a small item or that I don't really order that much stuff from them. I
> > can't imagine any other place offering to refund my shipping costs after
> > this long a period of time. They got my vote!
> > --
> >
> > Stacey
>
> I've been wondering about their reputation in this forum for
> stellar service for a long time. In my only experience with
> them, back in the early 90's, I received very shoddy
> service.
>
> I had ordered a Kramer SV-6E 4x4 SVHS matrix switcher. (A
> fine product, BTW)
>
> When it arrived, it had obviously been previously opened and
> used, there were extreme signs of wear; and it didn't work!
>
> Since I had an important application for it, and couldn't
> wait the time it would have taken to return it and wait for
> the replacement, I called their customer service. They
> agreed to send me another new one right away and to credit
> me for the broken one when they received it, and that they
> would also credit me for my cost of shipping it back to
> them.
>
> Time dragged on, and when they finally credited me for the
> returned one, they never gave me back the shipping charges.
>
> Nothing right about that. Haven't bought anything from them
> since.
>
> Regards
>
> Bill Turlock
Sorry for re-hashing an old thread, but I stumbled on the documents
around this problem, and seeing as how Henry Posner had replied to this
shortly after I posted it, I wonder if there's any chance to talk to him
about getting my shipping refunded...
Turns out it wasn't as far back as I had thought, it was in December
1997.
Thanks, Henry, for any help.
Bill