Ping Henry Posner was: B&H has the best customer service o..

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Archived from groups: rec.photo.digital (More info?)

Bill Turlock wrote:
>
> Stacey wrote:
> >
> > I posted this a few days ago in responce to a B&H thread:
> > I've been pretty happy with them in the past but my last purchase was rather
> > frustrating.

==snip==

Instead I lose money and have to go somewhere else to
> > buy the right thing. Poor -service- IMHO.
> >
> > -----------------
> >
> > Someone suggested I e-mail Henry Posner about this. It was several months
> > ago when this transpired and at the time I didn't think about that. I
> > e-mailed him a couple of days ago, he responded with his apology, explained
> > how this happened and then refunded my shipping costs for returning this
> > item twice. He stated that he wished I had contacted him at the time and he
> > would have straightened this out then, said it didn't matter that this was
> > a small item or that I don't really order that much stuff from them. I
> > can't imagine any other place offering to refund my shipping costs after
> > this long a period of time. They got my vote!
> > --
> >
> > Stacey
>
> I've been wondering about their reputation in this forum for
> stellar service for a long time. In my only experience with
> them, back in the early 90's, I received very shoddy
> service.
>
> I had ordered a Kramer SV-6E 4x4 SVHS matrix switcher. (A
> fine product, BTW)
>
> When it arrived, it had obviously been previously opened and
> used, there were extreme signs of wear; and it didn't work!
>
> Since I had an important application for it, and couldn't
> wait the time it would have taken to return it and wait for
> the replacement, I called their customer service. They
> agreed to send me another new one right away and to credit
> me for the broken one when they received it, and that they
> would also credit me for my cost of shipping it back to
> them.
>
> Time dragged on, and when they finally credited me for the
> returned one, they never gave me back the shipping charges.
>
> Nothing right about that. Haven't bought anything from them
> since.
>
> Regards
>
> Bill Turlock

Sorry for re-hashing an old thread, but I stumbled on the documents
around this problem, and seeing as how Henry Posner had replied to this
shortly after I posted it, I wonder if there's any chance to talk to him
about getting my shipping refunded...

Turns out it wasn't as far back as I had thought, it was in December
1997.

Thanks, Henry, for any help.

Bill

 

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Archived from groups: rec.photo.digital (More info?)

Bill

Maybe I don't understand, but your post didn't make sense.

Henry is a very good bloke and was the reason for me purchasing from them
1000's of miles away. But what do you actually want?

> Turns out it wasn't as far back as I had thought, it was in December
> 1997.

8 years ago? Are you crazy?





"Bill Turlock" <"Bill Turlock"@sonnic.net> wrote in message
news:423DC0F9.6DB16A9D@sonnic.net...
> Bill Turlock wrote:
> >
> > Stacey wrote:
> > >
> > > I posted this a few days ago in responce to a B&H thread:
> > > I've been pretty happy with them in the past but my last purchase was
rather
> > > frustrating.
>
> ==snip==
>
> Instead I lose money and have to go somewhere else to
> > > buy the right thing. Poor -service- IMHO.
> > >
> > > -----------------
> > >
> > > Someone suggested I e-mail Henry Posner about this. It was several
months
> > > ago when this transpired and at the time I didn't think about that. I
> > > e-mailed him a couple of days ago, he responded with his apology,
explained
> > > how this happened and then refunded my shipping costs for returning
this
> > > item twice. He stated that he wished I had contacted him at the time
and he
> > > would have straightened this out then, said it didn't matter that this
was
> > > a small item or that I don't really order that much stuff from them. I
> > > can't imagine any other place offering to refund my shipping costs
after
> > > this long a period of time. They got my vote!
> > > --
> > >
> > > Stacey
> >
> > I've been wondering about their reputation in this forum for
> > stellar service for a long time. In my only experience with
> > them, back in the early 90's, I received very shoddy
> > service.
> >
> > I had ordered a Kramer SV-6E 4x4 SVHS matrix switcher. (A
> > fine product, BTW)
> >
> > When it arrived, it had obviously been previously opened and
> > used, there were extreme signs of wear; and it didn't work!
> >
> > Since I had an important application for it, and couldn't
> > wait the time it would have taken to return it and wait for
> > the replacement, I called their customer service. They
> > agreed to send me another new one right away and to credit
> > me for the broken one when they received it, and that they
> > would also credit me for my cost of shipping it back to
> > them.
> >
> > Time dragged on, and when they finally credited me for the
> > returned one, they never gave me back the shipping charges.
> >
> > Nothing right about that. Haven't bought anything from them
> > since.
> >
> > Regards
> >
> > Bill Turlock
>
> Sorry for re-hashing an old thread, but I stumbled on the documents
> around this problem, and seeing as how Henry Posner had replied to this
> shortly after I posted it, I wonder if there's any chance to talk to him
> about getting my shipping refunded...
>
> Turns out it wasn't as far back as I had thought, it was in December
> 1997.
>
> Thanks, Henry, for any help.
>
> Bill

 

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Archived from groups: rec.photo.digital (More info?)

Giulia wrote:
>
> Bill
>
> Maybe I don't understand, but your post didn't make sense.
>
> Henry is a very good bloke and was the reason for me purchasing from them
> 1000's of miles away. But what do you actually want?


I'd like to get what was agreed upon--the cost of returning the
shop-worn merchandise to them. And maybe a deal on a FZ20 ... oh, and a
pony.

Bill





>
> > Turns out it wasn't as far back as I had thought, it was in December
> > 1997.
>
> 8 years ago? Are you crazy?
>
> "Bill Turlock" <"Bill Turlock"@sonnic.net> wrote in message
> news:423DC0F9.6DB16A9D@sonnic.net...
> > Bill Turlock wrote:
> > >
> > > Stacey wrote:
> > > >
> > > > I posted this a few days ago in responce to a B&H thread:
> > > > I've been pretty happy with them in the past but my last purchase was
> rather
> > > > frustrating.
> >
> > ==snip==
> >
> > Instead I lose money and have to go somewhere else to
> > > > buy the right thing. Poor -service- IMHO.
> > > >
> > > > -----------------
> > > >
> > > > Someone suggested I e-mail Henry Posner about this. It was several
> months
> > > > ago when this transpired and at the time I didn't think about that. I
> > > > e-mailed him a couple of days ago, he responded with his apology,
> explained
> > > > how this happened and then refunded my shipping costs for returning
> this
> > > > item twice. He stated that he wished I had contacted him at the time
> and he
> > > > would have straightened this out then, said it didn't matter that this
> was
> > > > a small item or that I don't really order that much stuff from them. I
> > > > can't imagine any other place offering to refund my shipping costs
> after
> > > > this long a period of time. They got my vote!
> > > > --
> > > >
> > > > Stacey
> > >
> > > I've been wondering about their reputation in this forum for
> > > stellar service for a long time. In my only experience with
> > > them, back in the early 90's, I received very shoddy
> > > service.
> > >
> > > I had ordered a Kramer SV-6E 4x4 SVHS matrix switcher. (A
> > > fine product, BTW)
> > >
> > > When it arrived, it had obviously been previously opened and
> > > used, there were extreme signs of wear; and it didn't work!
> > >
> > > Since I had an important application for it, and couldn't
> > > wait the time it would have taken to return it and wait for
> > > the replacement, I called their customer service. They
> > > agreed to send me another new one right away and to credit
> > > me for the broken one when they received it, and that they
> > > would also credit me for my cost of shipping it back to
> > > them.
> > >
> > > Time dragged on, and when they finally credited me for the
> > > returned one, they never gave me back the shipping charges.
> > >
> > > Nothing right about that. Haven't bought anything from them
> > > since.
> > >
> > > Regards
> > >
> > > Bill Turlock
> >
> > Sorry for re-hashing an old thread, but I stumbled on the documents
> > around this problem, and seeing as how Henry Posner had replied to this
> > shortly after I posted it, I wonder if there's any chance to talk to him
> > about getting my shipping refunded...
> >
> > Turns out it wasn't as far back as I had thought, it was in December
> > 1997.
> >
> > Thanks, Henry, for any help.
> >
> > Bill

 

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Archived from groups: rec.photo.digital (More info?)

>>
>> Maybe I don't understand, but your post didn't make sense.
>>
>> Henry is a very good bloke and was the reason for me purchasing from them
>> 1000's of miles away. But what do you actually want?
>
>
> I'd like to get what was agreed upon--the cost of returning the
> shop-worn merchandise to them. And maybe a deal on a FZ20 ... oh, and a
> pony.
>

I have a long memory too, any bad service and they don't get my money again,
ever.

 

[Guest]

Archived from groups: rec.photo.digital (More info?)

On Mon, 21 Mar 2005 11:15:54 GMT, "Pete D" <no@email.com> wrote:

>
>>>
>>> Maybe I don't understand, but your post didn't make sense.
>>>
>>> Henry is a very good bloke and was the reason for me purchasing from them
>>> 1000's of miles away. But what do you actually want?
>>
>>
>> I'd like to get what was agreed upon--the cost of returning the
>> shop-worn merchandise to them. And maybe a deal on a FZ20 ... oh, and a
>> pony.
>>
>
>I have a long memory too, any bad service and they don't get my money again,
>ever.
>


B&H typically has excellent service, even suggesting alternative
places to buy an out of stock item when most would just suggest a
backorder.