Connectivity issues or general Netflix app issues sometimes fall under error code 1011. Sometimes there is an error message following the code, other times it is blank. Regardless of how the error is represented, this guide will look at resolving the problem on multiple devices.
1. Test For Internet Connectivity
Using a web browser, navigate to www.netflix.com. It should open up normally. If you get a proxy error or internet connection error, then move on to the next step.
2. Turn Off The Host Device
Whatever device you are using to access Netflix, turn it completely off. It would also be a good idea to wait a few seconds afterwards before moving on to the next step.
3. Turn Off Your Modem
Some models will have an on/off button. If no button is present on the device, then unplugging it from the wall outlet will be your only option. Any device connected to the internet will immediately stop sending and receiving information once this is done.
4. Turn Off Your Router
Same rules apply here, some routers have the on/off switch and some need to be unplugged manually.
5. Wait It Out
Wait for a full minute before moving on to the next step.
6. Turn On The Devices
Turn on the modem first, and wait until activity lights are set. Then turn on the router and wait for all the lights on that device.
7. Try Netflix Again
Error 1011 should be fully resolved so that you can now watch streaming media!
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