If your laptop has latest version of Windows or Mac operating system installed on it, it is likely that all the latest Bluetooth drivers are automatically installed along with the operating system installation. Talking about Windows, when Bluetooth drivers are installed on a laptop computer to support the integrated Bluetooth chip, the Bluetooth Stack automatically installs the Bluetooth drivers for almost all the latest available Bluetooth devices.
However, the issue may arise if the laptop does not have any integrated Bluetooth chip, and you use an external USB Bluetooth device. When this is done, mostly no Bluetooth Stack is used to install the Bluetooth drivers on the computer. Because of this, every time a new Bluetooth device is connected to the laptop with the help of the USB Bluetooth, the installation of the drivers of the connected device solely depend upon their availability in built-in driver database that the Windows operating system has.
As discussed above, if your android device with Bluetooth is already available in the market and is running since quite a while, it is likely that the Windows built-in driver database for the Bluetooth would automatically recognize the device, and will install its drivers without any hitch or glitch. In case it fails to do so, there is a trouble.
To overcome this situation, you should first try to install any of the available Bluetooth Stack that is available on the driver support site of the manufacturer of your laptop. You may get the Bluetooth Stack for your model free of cost. Some of the most commonly used Bluetooth Stacks are from Atheros and Broadcom. Since these are the free Bluetooth Stack, you should try them first, and in most cases they would resolve the issue.
If the problem persists and you run out of options, you can then go for the Bluesoleil Bluetooth drivers. Bluesoleil is yet another Bluetooth Stack but with almost all older and latest Bluetooth drivers integrated in it. The good thing is that in 99.99% cases this Bluetooth Stack resolves the issue. The bad thing is that this software comes with the price tag. If you want to test this software, you can download its demo version which is available for a limited time period. Once its evaluation period expires, you are required to purchase Bluetooth Stack to get it for the unlimited duration. It is always a good idea to download its evaluation version and test if it works with your device, and if it does, pay the money and get the devices connected with your laptop forever. The recommendation is always to go with the zero cost solution, however.