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Laptop randomly freezes, only recovers by power profile changing

Tags:
  • Laptops
  • Power
Last response: in Laptop Tech Support
November 9, 2018 4:56:17 AM

My laptop is rather new, and I do not believe this kind of problem is covered by my warranty. The laptop freezes at random, but I do believe it has something to do with not being connected to the internet. The only way I have found to recover is to change the power profile by plugging it in to the wall, or by closing the lid and powering it back on again since it powers down when I do that.

What could be the cause of the problem? I searched many other forums and the symptoms I described were not in any of them. I am also a college student so I cannot research this myself due to schoolwork. I appreciate any answers I can get.

More about : laptop randomly freezes recovers power profile changing

a c 2242 D Laptop
November 9, 2018 6:26:47 AM

I'd contact support for it, if it works fine on wall power but not on battery there could be an issue with the battery or motherboard.
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November 9, 2018 9:00:20 AM

hang-the-9 said:
I'd contact support for it, if it works fine on wall power but not on battery there could be an issue with the battery or motherboard.


Oh, I may not have been very clear, but it works just fine on battery, really well actually. The problem is rather that the system freezes altogether at random until I either disconnect or reconnect the wall adapter, or if I close the lid, the latter of which causes it to turn off. I was going to go on the Dell forums for it, it is a Dell Inspiron 15 Gaming laptop, but I found I couldn't log in no matter what I tried. When the system recovers after a disconnect/reconnect of the adapter, the system acts as if it never froze in the first place other than the clock suddenly updating.
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a c 2242 D Laptop
November 9, 2018 9:30:36 AM

OK, so it does not actually lock up or turn off or reboot and is stuck, it recovers without shutting it down. Check the event logs and see if there are any errors like applications crashing. You can try running a BIOS update and check for newer drivers for the system also.

Did this happen the whole time you had it? Did something get installed/removed/changed right before the issue started?
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1 minute ago

hang-the-9 said:
OK, so it does not actually lock up or turn off or reboot and is stuck, it recovers without shutting it down. Check the event logs and see if there are any errors like applications crashing. You can try running a BIOS update and check for newer drivers for the system also.

Did this happen the whole time you had it? Did something get installed/removed/changed right before the issue started?


The problem started shortly after installing some software required for my engineering program, such as SolidWorks among a couple others, but since the programs take a good amount of power, it is always plugged in, which means the problem does not interfere with my work. I have not checked for a BIOS update since I got the laptop a couple months ago, so I will do that as soon as I can and report back.

And out of curiosity, do you know what this system error means?

5007 - TX/CMD timeout (TfdQueue hanged)

I checked the Event Viewer and this is one I have not seen before, and it comes up not too frequently, so I get the suspicion that this is the culprit.
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