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Force shutdown laptop on factory reset

Last response: in Laptop Tech Support
October 24, 2018 4:05:26 PM

Can i just force shutdown my laptop? It is stuck for 20 hours now since i factory reset it yesterday? Please help me

More about : force shutdown laptop factory reset

October 24, 2018 5:42:55 PM

You should be able to. However, once off, do not just turn it back on. Try this...

1. Turn off the laptop.
2. Turn off your WiFi, or take the laptop to an area where there isn't any WiFi. (If connected via Ethernet, unplug it.)
3. Turn on the laptop.
4. Once it fully loads, then turn on your WiFi again.

It should work now. Sometimes (especially in 10) updates, including those that come after a reset, can get the computer stuck. It happens when an update fails, for whatever reason, and the device continually tries to get it to install over and over. Leaving you 'stuck'. Until you take away its ability to continue trying the update, hence the no WiFi, then it should load.
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