I have an Acer Predator Helios 300 (2017) running on Windows 10 64-bit since January 2018.
It had been running smoothly until about 2 months ago. Occasionally, it would freeze up. The screen freezes but the sound continues to play (if watching a video).
I tried almost about everything (Ctrl+Alt+Del, mashing random buttons, shortcut to sleep etc.) but nothing worked. I had to press and hold the power button to shut it down.
Then a month ago, I discovered by chance that when I unplug the AC adaptor, the laptop unfreezes. Any video playing during the freeze would fast forward until the correct present frame.
Sometimes it freezes a couple of times a day, sometimes a couple of times in an hour.
Does any IT-savvy saviour here has any idea what might be the problem?
It had been running smoothly until about 2 months ago. Occasionally, it would freeze up. The screen freezes but the sound continues to play (if watching a video).
I tried almost about everything (Ctrl+Alt+Del, mashing random buttons, shortcut to sleep etc.) but nothing worked. I had to press and hold the power button to shut it down.
Then a month ago, I discovered by chance that when I unplug the AC adaptor, the laptop unfreezes. Any video playing during the freeze would fast forward until the correct present frame.
Sometimes it freezes a couple of times a day, sometimes a couple of times in an hour.
Does any IT-savvy saviour here has any idea what might be the problem?