Solved! Toshiba s75t-a7217 boot problem

dave.puddicombe · Aug 30, 2018

Toshiba supplied recovery USB won't boot. Bios is set correctly, holding f12 down when turning machine on. Get selecting a process screen up and when I follow the steps it goes for a minute and then blue screens and says there is a problem and closes. Can anyone help me please. Thanks

hang-the-9 · Aug 31, 2018

Sounds like the issue is not with the recovery USB, first thing, why are you trying to use this? System was not working to begin with?

dave.puddicombe · Aug 31, 2018

hang-the-9 :

Thanks for replying. System crashed with blue screen and would not reboot. All I could get is the Toshiba recovery screen which only goes so far and crashes. When I put the Toshiba recovery media USB in and press F12, I get a USB boot screen, but then the useless Toshiba Recovery comes up and that's as far I can go. I've reloaded many computers for both myself and friends but have never encountered this before. Wondering if I have a bad sector on the hard drive? The computer is worth spending some money on and thought I'd replace the HDD with an SSD. If I do this should load right up with the recovery media, right? Thanks for your help.

Prostar Computer · Aug 31, 2018

Have you caught the exact error during the crash? Maybe it's a fault with the OS drive or with memory.

hang-the-9 · Sep 4, 2018

If you are OK with spending the money on the drive, then swapping to a solid state is a good idea and would benefit the system in any case. If the recovery USB stick does not work, you can try just a standard Windows one and just install the drivers manually after that.

dave.puddicombe · Sep 5, 2018

Thanks. Sorry to take so long to answer, but we're on the road. I've given up on this POS. Tried a SSD and no joy. I get to the boot screen with the USB, but beyond that I get the Toshiba screen to update or clear and that's as far as I get. I can get into Sys52, etc, but nothing in there helps me boot from the HDD. I also got an alert that the drive I needed was locked. Tried everything I could find on the net to unlock, but again, no joy. It's got me beat, but if anyone out there can help, I'd be eternally grateful. Thanks again.

Prostar Computer · Sep 5, 2018

If the drive is locked then it sounds like encryption is stopping you from doing anything, that or there's a BIOS password preventing any changes. Instances like this usually demand specialized utilities, and even then encryption is difficult to navigate/undo. A good computer shop or technician might be able to help out, but no telling what they'd charge, if they'd take it on to begin with.

dave.puddicombe · Sep 5, 2018

Thanks. Thought that might be my problem.

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Solved! Toshiba s75t-a7217 boot problem

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