Your question

Laptop Factory Reset Crisis

Last response: in Laptop Tech Support
August 24, 2018 7:24:17 PM

Last night, I factory resetted my ACER Aspire E14, and the next morning came to a never ending cycle of opening screens that displays “ACER, Explore beyond limits” without the usual buffering logo. I’m so afraid that I’ve made it impossible to fix, it was recently sent for a fixing via reformat since this particular laptop brought about problems whenever it was undergoing factory reset. Please do lend me your aid internet!

More about : laptop factory reset crisis

August 24, 2018 8:09:51 PM

Note: If you tried to do a reset that kept any personal files, this could be the problem. You may need to do a full complete reset. No files kept.

Now, is it just staying on that screen the whole time, or is it going that far then restarting and going round and round?

August 24, 2018 8:28:23 PM

Yes I did remove personal files and cleared the drives, but as for the screen, it’s simply displaying the same ACER logo before going black and then displaying the logo again at timed intervals, never ending loop.

Best solution

August 25, 2018 12:18:27 AM

I see. OK Try these...

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.

Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. To fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your computer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

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