Arctis 7 transmitter not working

Jul 26, 2018
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I have bought an Arctis 7 gaming headset a week ago and it worked perfectly fine until the transmitter stopped working yesterday. No light was flashing as if it wasn't plugged in even though it was. I've tried different USB ports (2.0 and 3.0) on my PC and I've rebooted it several times. It finally worked after just plugging it at the same port it used to be in. However, the same issue is happening today.. I am trying to do exactly what I did yesterday but nothing is happening. It seems like no one has encountered this issue before. I believe the transmitter hasn't been damaged since it stayed on my desk during all that time. I hope you can help me.
 
Jul 26, 2018
2
0
10
I have also noticed that my transmitter is now being recognized by my computer as AVNERA AV6301. It seems like a lot of headsets get this issue.Finally, When I try to launch Steelseries Engine 3, it shows an error telling that an update of my headset was attempted but an error occured. It wants to do a recovery task but it doesn't seem to do much..