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Toshiba laptop doing odd things with the keyboard

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Last response: in Laptop Tech Support
July 22, 2018 2:23:50 AM

My Toshiba laptop is opening windows, putting up odd symbols or just doing nothing with the keyboard, I thought it might have been a stuck FN or ALT key, but they seem fine. When I put an external keyboard onto it, it does exactly the same with that one. Help!

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Best solution

a c 2058 D Laptop
July 22, 2018 12:56:59 PM

If it is doing it on both attached and external keyboards, then you may have a motherboard problem (which would need replacing) but before going that far, lets try and see if it is something on the laptop rather than hardware. Try starting up the device in "Safe Mode" and see if it happens in there. If it does, then you are going to have to have the hardware looked at. If it, however, doesn't do this in "Safe Mode", then you likely have a bad program, virus, malware, etc. on the laptop that needs to be removed.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.

In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
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