Last night I did a hard reset on my laptop (Acer Aspire E 15) by holding down the power to turn it off, however, when I turned it back on, 'please wait' showed at the bottom of the Acer loading symbol. After this screen comes a blue screen which reads: 'Choose your keyboard layout'. When pressing 'United Kingdom' (my location), I am met with a blue screen which reads 'Choose an option' and has 2 options: 'Troubleshoot' and 'Turn off your PC'. Turn off your PC does not fix the problem unfortunately.
In troubleshoot I am met with 6 options which I will describe happens when I try each one.
1. System Restore: when clicked, dialogue box opens reading: "To use System Restore, you must specofy which Windows installation to restore. Restore this conputer, select an operating system and then select System Restore". Closing this dialogue box takes me back to the Troubleshoot/Turn off PC page.
2. Go Back to Previous Version: when clicking this and following it's only instructions - "We ran into a problem and won't be able to take you back to the previous version of Windows. Try resetting your PC instead (Troubleshoot > Reset this PC)". However there is no reset option.
3. System Image Recovery: "Windoes cannot find a system image on this computer. Attach the backup hard drive or insert the final DVD from a backup set anf click Retry. Alternatively, close this dialog for more options"
4. Start up Repair: takes me back to acer screen saying "diagnosing problems" then bacm to blue screen which reads "Start up coldnt repair pc, press advanced options or shut down pc". clicking advanced options takes mr back to troubleshoot/turn off pc page.
5. Command Prompt
6. UEFI Firmware Settings
I feel these two are self explanatory.
Detailed above is everything I can click on/what I can read on the laptop screen when going through the various pages. Please accept my apologies if the above sounds patronising, my reasoning is to give as much detail as I possibly can to the potential person who helps me as I am not great with computers/tech stuff.
Thank you very much.
Liam
In troubleshoot I am met with 6 options which I will describe happens when I try each one.
1. System Restore: when clicked, dialogue box opens reading: "To use System Restore, you must specofy which Windows installation to restore. Restore this conputer, select an operating system and then select System Restore". Closing this dialogue box takes me back to the Troubleshoot/Turn off PC page.
2. Go Back to Previous Version: when clicking this and following it's only instructions - "We ran into a problem and won't be able to take you back to the previous version of Windows. Try resetting your PC instead (Troubleshoot > Reset this PC)". However there is no reset option.
3. System Image Recovery: "Windoes cannot find a system image on this computer. Attach the backup hard drive or insert the final DVD from a backup set anf click Retry. Alternatively, close this dialog for more options"
4. Start up Repair: takes me back to acer screen saying "diagnosing problems" then bacm to blue screen which reads "Start up coldnt repair pc, press advanced options or shut down pc". clicking advanced options takes mr back to troubleshoot/turn off pc page.
5. Command Prompt
6. UEFI Firmware Settings
I feel these two are self explanatory.
Detailed above is everything I can click on/what I can read on the laptop screen when going through the various pages. Please accept my apologies if the above sounds patronising, my reasoning is to give as much detail as I possibly can to the potential person who helps me as I am not great with computers/tech stuff.
Thank you very much.
Liam
Facebook
Twitter