ASUS headset problem

luka135792 · Jun 8, 2018

Hello, i recently bought headset and find out that my Asus N551VW can't recognize it as a headset. As Realtek HD Audio Manager pops up i see only three options: Headphones, Speaker Out and Mic In. also on the right side of manager it shows that i have two analog audio ports. I think it's the main reason why i'm having the problem, because i guess it thinks i have separate ports for Headpones and Mic In. I tried reinstaling Realtek Audio Driver, also deleting it, but nothing helped. I attached three pictures, two are Realtek Manager, which shows what it looks without pluged in Headset, second picture what pops up with plugged in headset and third photo that shows that i have only one port that should recognise headsets. All sugestions are welcomed and will try anything at this point. Thank you in advance.

Realtek HD Audio Manager UI
Realtek HD Audio Manager UI Headset plugged in
One port laptop

popatim · Jun 9, 2018

You need something like this is your headset isn't USB.
https

/www.amazon.com/MillSO-Splitter-Headphone-Nintendo-Smartphones/dp/B0788M8W77

luka135792 · Jun 10, 2018

My headset is not usb, it's just one audio jack with three black lines. It's the problem that my PC thinks i have two separe ports and i don't know how to fix that

popatim · Jun 10, 2018

Ok I see now. BNoth the laptop and the headset use a 'combined' mic & audio jack/plug.

When you first plugged in the headset, it should have asked you what you just plugged in. Did you select 'Headset'?

luka135792 · Jun 10, 2018

There is a photo in my general post: "Realtek HD Audio Manager UI Headset plugged in', there's only three options and no headset from the first plug in. Also this might help, my Realtek managers shows that my Audio Codec ALC668, on my familys two other Asus notebooks (one is older than mine, the other one is newer, also with only one port for headphones and mic), it shows that Audio Codec is ALC277. This might be coincidece, but it might help find solution.

popatim · Jun 10, 2018

I can't see images from work, you might want to see if there are newer drivers available on Asus's website. I did locate These Drivers on Realtek's site.

luka135792 · Jun 10, 2018

Tried drivers on the Asus's website, also on Realtek's site. Didn't help

popatim · Jun 11, 2018

See if the mic is appearing in Playback devices (Rt click the Speaker icon that is down by the time/Date). Perhaps it just needs to be set as the default.

luka135792 · Jun 13, 2018

It shows Realtek Mic set as default, but regardles if i use Headset or no, it uses integrated laptops mic

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