James Donkey Software Problem

polarized · Jun 7, 2018

I'm using this James Donkey 007 mouse for a year. But for 1week, there is a problem about software which wont allow me to Log in with my account

https

/hizliresim.com/modVo4]

And if i use 'Standalone' section software wont let me go into mouse settings and show me a buy link and reset link which i cant click.

https

/hizliresim.com/Z3WrOV

Ralston18 · Jun 7, 2018

Are you able to go to the manufacturer's website to download and reinstall the applicable mouse drivers?

That said, if there is some "account" involved then you will probably need to call or email the manufacturer to get your account fixed.

Does the following link present the correct website?

http

/www.jamesdonkey.com/en-web/software.html

If so, call or email them.

polarized · Jun 8, 2018

Thank you for answering. When i press right bottom there is a 404 not found comes.

Ralston18 · Jun 8, 2018

Just tried the link directly. Worked okay here.

Black and yellow web page with the word "Driver" prominently displayed above a yellow "Jame Donkey" icon/box.

Here is the telephone number from the page:

Contact US
Legal details
The service hotline
400-876-6268
M-F 9：30-18：00

And the URL:

http

/www.jamesdonkey.com/en-web/software.html

Type directly into your browser if clicking is not working.

burakkaracaiu · Jun 9, 2018

Ralston18 :

Hi you,

I can reach and install driver but i think this is not a driver problem.I have the same issue, cant configure my mouse from app.

Ralston18 · Jun 10, 2018

Possibly an app problem (bug) or the website is not being kept up to date or properly maintained.

Call their service hotline. The response may be insightful: see how willing and able they are to help.

If not, then consider a new mouse.

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James Donkey Software Problem

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