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Internet is so slow on my hp envy notebook 15 laptop but it works fine on the other devices

Last response: in Laptop Tech Support
June 4, 2018 11:15:22 AM

My laptop is very slow even thought I have a good internet connection and the internet works fine on other devices
I can't download any app or game from the store without taking hours or anything with internet without taking hours
I have HP ENVY Notebook 15-as032tu
I have windows 10
What should I do to make it fast

More about : internet slow envy notebook laptop works fine devices

June 4, 2018 11:27:15 AM

using WiFi or Ethernet ?
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June 4, 2018 11:29:27 AM

Wifi
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June 4, 2018 12:00:38 PM

@arostewart I did what you told me and I think I have a problem with my internet card what do I do next
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Best solution

June 4, 2018 12:17:15 PM

yasminstyles753 said:
@arostewart I did what you told me and I think I have a problem with my internet card what do I do next


In that case, you have to order a new Wireless Internet card for your computer and Install it in place of your last one. It isn't hard to do but if you are not comfortable with messing with hardware, it is best to bring the computer to a specialist.
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June 4, 2018 1:43:40 PM

@Arostewart ok thank you
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