Business using email portal rather then regular email

Centurian1 · May 28, 2018

I asked a company for some information by using its own email portal (as opposed to it having an @customerservice.com etc). Are these communications likely to be retained anywhere or only by the company please?

Ralston18 · May 28, 2018

Communications, emails, chats, online posts, texting.....

Anything and everything is likely to be retained somewhere.

Would be very surprised if the company is not retaining copies of all communications.

In this day and age of lawsuits, security, "fake news", and so forth it would be a wise defensive measure to retain such records.

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Business using email portal rather then regular email

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