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ASUS laptop's screen won't turn on after ASUS logo (Windows 10) but works in external monitor

Tags:
  • Laptops
  • Asus
  • Blue Screen
  • windows 10
  • External Monitor
Last response: in Laptop Tech Support
May 8, 2018 7:38:57 PM

Recently I received a blue screen that promptly shut down my laptop. After restarting it, the laptop's screen would simply not turn on (no backlight or anything) after the ASUS startup logo finishes its process. It's not a matter with the internal video cord because the ASUS logo still displays itself during bootup .I've tried turning the laptop off and on, resetting windows, went into troubleshooting mode by pressing escape before powering on and tried system restore, reset system ,auto repair, etc (pretty much all the trouble shooting options available minus command prompt) which all failed. But when I connect my laptop to another monitor through hdmi , it works perfectly fine and displays only on the external monitor. This method works after putting the computer to sleep first by tapping the power button then taking it out of sleep.

//System restore outputted a message saying that it couldn't finish the process, system reset seemed to have worked though, auto repair said it couldn't fix the problem.

The integrated graphics still works , hard drive seems to be fine since I'm able to type this through the external monitor, nvidia graphics card is still working as well

Any help would highly be appreciated!

More about : asus laptop screen turn asus logo windows works external monitor

Best solution

a c 1788 D Laptop
a c 501 Ĉ ASUS
a b β Windows 10
May 8, 2018 7:43:30 PM

Try these...


Option 1 ...

1. First, while the computer is off, connect an external monitor.
2. Next turn on the computer and allow it to fully load.
3. Once loaded, press the "Windows Key" + "P" to open the "Easy Display Switcher".
4. In here select "Computer only".
5. Now shut down the computer and disconnect the external monitor.
5. Disconnect the external monitor
6. And finally restart the computer.


Option 2 ...

Make sure you wait until the computer would be fully loaded before trying this, and not try it right away like you would to say get into BIOS. This needs you to actually be where you would be when Windows Explorer loads.

1. Press "Shift" repeatedly until the "sticky keys" window shows up.

2. Now click the the link there that will lead to the "Ease of Access Center".

3. Next click "Cancel" on the the bottom right corner of the "Set Up Sticky Keys" window.

4. From here you want to click "Control Panel" on the upper left corner (it should be right beside the "Make Your Computer Easier to Use" title.

5. Locate the "Computer Settings" menu and then choose the "Recovery" icon (make sure that your view of this is by either large or small icons for easier access).

6. Now click and open "System Restore".

7. Here you want to click next on the bottom right corner (a few times) until the button "Finish" shows up and then click it. (Just follow everything prompt that the window says which will lead you to recovering your previous system, in a certain time.

8. The computer will now do the work it needs to and then reboot.


If that doesn't work, you can try the following...

You can also try doing the Ctrl+Alt+Delete and see if you can get "Task Manager" to show.


If the "Task Manager" windows shows, then choose "New Task" and then type in EXPLORER. If the desktop shows up then you need to go into "Start", "Programs", then "Accessories" and finally "Command Prompt". (Or you can do a search for CMD.)

Make sure you load the "Command Prompt" with Administrator access. Then when it loads type in....

SFC /SCANNOW

It will do a file check.

To learn more about "SFC" visit this link at Microsoft... https://support.microsoft.com/en-us/kb/929833
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