Your question

Acer ES1-311-C4Q6 is frozen on blue screen, I cannot get to battery

  • Battery
  • Acer
  • Blue Screen
Last response: in Laptop Tech Support
April 28, 2018 1:48:54 AM

It comes on showing time and date but then won't let me go any further, when I try to get to home screen I just get a blue screen after a few minutes it goes back to the time and date screen.

More about : acer es1 311 c4q6 frozen blue screen battery

Best solution

April 28, 2018 12:31:39 PM

Try starting it up in "Safe Mode" and see if it will load. If it does, then you need to check the device for malware, viruses, etc. If it won't, then if under warranty I would contact the manufacturer and if not under warranty, try a local tech.

How to enter "Safe Mode" when booting the computer.

In Windows 8 and 10...

As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

a. Press the "F4" key to Enable "Safe Mode".
(The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

b. Press the "F5" key to Enable "Safe Mode" with Networking.
( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

c. Press the "F6" key to Enable "Safe Mode" with Command Prompt.
(In "Safe Mode" with "Command Prompt" starts Windows in Safe Mode, with a Command Prompt window instead of the Windows interface. This option is mostly only used by IT professionals.)

Now sign in to the computer with your account name and password. (If you have one set.) When you are finished troubleshooting, you can exit "Safe Mode" restarting your computer.

In Windows 7/Vista/XP...

1. Immediately after turning on the computer, or restarting it (usually after you hear your computer beep), tap the F8 key, repeatedly, in 1 second intervals.

2. The computer will then display hardware information and run a memory test.

3. Next the "Advanced Boot Options" menu will appear.

4. In the "Advanced Boot Options" menu use the arrow keys to select "Safe Mode" or "Safe Mode with Networking" and press ENTER.
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