- Mar 20, 2018
- 1
- 0
- 10
i have an HP computer. its a newer model with a touch screen. it really slow so i decided to do a factory data reset. i chose the option that was recommended for keeping the computer and went waited for it to complete. that's when i ran into my problem. i don't know what happened but my computer started this loop where it would shut off, then turn on and begin to load. just a regular start up. but then it flashed the reset screen. it would say it was at 64% for a second before shutting off and doing the same thing again. i let it run like this all night in hopes it would work itself out, i've even tried to turn it off and on again but it goes right back to the cycle. PLEASE HELP ME!!!
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