Laptop battery incompatible

Matt_163

Commendable
Jan 4, 2017
19
0
1,570
I have a Dell Inspiron 7567 and recently when I turn it on the BIOS gives me a notice saying "The primary battery pack is not identifiable and this system will not charge this battery pack. Using an incompatible battery or third party battery increases the risk of fire or explosion" I took the battery out and plugged it back in firmly and it says the same thing every time. My laptop has to be plugged in in order to be used. Any suggestions?
 

Quin_1

Prominent
Jun 6, 2017
1
0
510


Oddly enough, I have the same model laptop (purchased last April) and I am receiving the same error. After a lot of digging around I found another complaint where the person determined that the motherboard was the problem, not the battery. I personally hope this is the case as the battery is no longer under warranty for my system.