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My old but recently factory reset Lenovo laptop is stuck on just a moment when I try to load it up help

Last response: in Laptop Tech Support
December 9, 2017 5:11:59 AM

Need to fix my computer and looking for help

More about : recently factory reset lenovo laptop stuck moment load

December 10, 2017 9:40:02 AM

so what is it doing or not doing?
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December 10, 2017 1:27:09 PM

ffg7 said:
so what is it doing or not doing?


It is loading past the word Lenovo but straight after it goes to a blue screen with a loading symbol saying just a moment and it stays like that for at least 5 hours
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December 10, 2017 1:33:42 PM

what windows & how old is the laptop?
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December 10, 2017 1:35:18 PM

Came with Windows 8 but I think it's now Windows 10 and it is 3-4 years old I think
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December 10, 2017 1:41:16 PM

make & model of the Lenovo? any important stuff on the hard drive you want saved?
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December 10, 2017 1:56:49 PM

Don't care about anything on it but unfortunately I have no idea what model it is
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December 10, 2017 2:01:43 PM

check the label on bottom side of laptop. will say "type 4220u" or something like that.
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December 10, 2017 2:03:43 PM

I will check it tomorrow evening as I need to get up early tomorrow so I'm going to sleep now
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December 10, 2017 2:10:21 PM

no problem. stop doing the quotes as not need & you are doing it wrong.
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December 12, 2017 9:44:30 AM

It says that it's model name is l11l6y01
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10 minutes ago

I am attempting to recover the previous data to see if that will bypass the error
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