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correct my laptop from a message stating communication error

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  • Laptops
Last response: in Laptop Tech Support
December 6, 2017 4:21:20 PM

While I am on my laptop a message error pops up stating communication error. how do i correct this error?

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a c 1710 D Laptop
December 6, 2017 4:44:49 PM

What is the 'exact' error and when does it happen exactly? Without that info, we would not really be able to help.
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December 6, 2017 7:15:10 PM

while working on the pc at some interval the following pops up.

A communication error occurred during the last request, please check your connection to the internet.

MESSAGE: the underlying connection was closed unexpectedly. Would you like to retry the last request?

retry cancel help


I did not have anything requested. My connection was fine at all times. I have no idea what it's reading to create a Communication Error.
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a c 1710 D Laptop
December 6, 2017 10:12:16 PM

Hmmm... Sounds like a program is running in the background that you may or may not know about.

You may want to running some good deep scans for viruses, malware and spyware. Which would be different programs pretty much for each. Also don't just rely on the standard Windows antivirus program. It doesn't do enough.

Should that not show anything, or not resolve the issue, I would then check as to what programs are running at the computers start/Windows start. Try going to "Start" and then in the search box type in "msconfig", without the quotes. Open that program from the list shown and go to the "Startup" tab. Check the list of running programs/files. Make sure that they are all files/programs that 'should' be loading. Careful what you enable/disable. Then go to the "Service" tab and check the "Hide all Microsoft services" box and then check the list of services still showing to make sure nothing is there that you don't want running, or automatically running.

Lastly, check the programs you do run/use and make sure none of them have anything set to auto access the net for something. Even browser add-ons, etc., can cause errors like that.
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December 7, 2017 5:19:39 AM

webworkings said:
What is the 'exact' error and when does it happen exactly? Without that info, we would not really be able to help.


while working on the pc at some interval the following pops up.

A communication error occurred during the last request, please check your connection to the internet.

MESSAGE: the underlying connection was closed unexpectedly. Would you like to retry the last request?

retry cancel help


I did not have anything requested. My connection was fine at all times. I have no idea what it's reading to create a Communication Error.


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a c 1710 D Laptop
December 7, 2017 1:20:34 PM

Yes I saw that reply already and replied to it. Did you check the information mentioned?
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December 7, 2017 1:33:17 PM

yes, thanks.
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