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laptop keyboard randomly stopped working: WINDOWS 10

Last response: in Laptop Tech Support
November 21, 2017 11:03:36 PM

I closed my hp bp0xx laptop. 2mins later when i opened it. Nothing on the keyboard was working but my touchpad. I use windows 10 and recently just updated it to the newer update. I have tried uninstalling drives and others but none seem to work. HELP!!

More about : laptop keyboard randomly stopped working windows

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November 22, 2017 10:34:41 AM

NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then disconnect the external keyboard and try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

You may also want to try updating the Synaptics Driver if the above doesn't help.
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November 22, 2017 10:50:15 AM

I would go here, enter your serial number and download the BIOS in the "download software and drivers" and install it. Don't forget to charge it when doing this.
https://support.hp.com/us-en/drivers
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