Certain letters not working on laptop

ljsmart1983 · Oct 29, 2017

Hi my x c and v keys are not working on my asus x553m laptop. I can't log in to access anything either as my password contains one of these letters. My battery is enclosed inside the laptop so can't remove that either.

webworkings · Oct 29, 2017

NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then disconnect the external keyboard and try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

You may also want to try updating the Synaptics Driver if the above doesn't help.

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