Ransomware Macbook Air

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dardy77

Honorable
Dec 28, 2013
7
0
10,510
So basically, somehow Ive managed to get infected by a ransomware on my macbook air. The computer is now locked and when booting, it asks for a pin code to unlock the computer. It also says that I should contant a weird e-mail address for further help.

What should I do?

Thankful for answers.

 
Solution
A


Now I wonder WHY I tossed my answer in the garbage. Glad to hear you got that fixed. There may be some forums out there that would love to hear about your fix.
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USAFRet

USAFRet

Illustrious
Moderator
Mar 16, 2013
7,409
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40,190
It appears you are sort of screwed:
https://howtoremove.guide/applecodecaramail-com/
https://www.securityspyware.com/applecode-caramail-com/

(no recommendations on the reliability of those 2 sites, just what I came across looking for that email address)
 
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KittyFish62

KittyFish62

Commendable
Dec 13, 2016
46
0
1,610
Looks to be some ransomware after all. Here's a guide explaining how to remove it:

https://howtoremove.guide/applecodecaramail-com/

I wouldn't recommend doing step 3 or 4 though.
 
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D

dardy77

Honorable
Dec 28, 2013
7
0
10,510
Well, those pages doesnt really seem that reliable. But since I cant access the computer at all, the guide seems really useless. My only option seems that I should format the hard drive on the computer. My question is then, how? Since I cant access the computer at all.
 
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USAFRet

USAFRet

Illustrious
Moderator
Mar 16, 2013
7,409
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40,190


Take it to the Apple Store.
 
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dardy77

Honorable
Dec 28, 2013
7
0
10,510
I managed to fix the problem. It seemed the MacBook somehow was locked by Find My Mac. I restored the password and got the pin code. It seems her iCloud account was hacked and the scammers tried to scam by marking the macbook as lost?! WTF...
 
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aquielisunari

Distinguished
Mar 31, 2011
272
0
19,260


Now I wonder WHY I tossed my answer in the garbage. Glad to hear you got that fixed. There may be some forums out there that would love to hear about your fix.
 
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