- Sep 22, 2012
- 2
- 0
- 10,510
specs: Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release.170922-1354)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5458
BIOS: A14
Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8102MB RAM
Page File: 3781MB used, 6240MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.16299.0000 64bit Unicode
Laptop is shutting down randomly, I have sent it back to Dell twice within the past month, the first time they sent it back, they had broken the right-click on the touchpad, I noticed this right away and sent it back, they fixed what they broke but they still didn't fix the shutting down problem. I went into event viewer and can copy a log though I'm not sure if people here would need the whole log or just parts, or if it is secure to post a log file The laptop is a year old and the warranty expires Oct 12. The shut downs just say 'shutting down', but it is not a 'blue screen of death'. In the event log a server was mentioned but I don't think I'm running a server, I only use the computer for myself.
It passes all the diagnostic hardware tests and I have updated the drivers on the dell site and have done my windows updates. I know some things about computers and have been helped by your site before sometimes just from searching, but haven't had any luck this time. I don't feel like I would know what I was doing to try and open it up and 'reseat' the memory or work on the hardware, but I definitely could follow instructions as far as software.
I copied the specs from a much longer file called dxdiag.txt, if someone could direct me as far as the 'event viewer' or any other log that might help I would appreciate it. I looked in the event viewer log I created to find anything relevant, but these messages are beyond what I know. This isn't the whole log, I have no idea what it means :
"er 109 (103) "The kernel power manager has initiated a shutdown transition" or
Warning 9/27/2017 3:41:37 PM Win32k 263 None A pointer device has no information about the monitor it is attached to.
Information 9/27/2017 3:41:32 PM Microsoft-Windows-WLAN-AutoConfig 4000 None "WLAN AutoConfig service has successfully started.
"
Information 9/27/2017 3:41:30 PM Microsoft-Windows-DHCPv6-Client 51046 Service State Event DHCPv6 client service is started
Information 9/27/2017 3:41:30 PM Microsoft-Windows-Dhcp-Client 50103 Service State Event DHCPv4 client registered for shutdown notification
Information 9/27/2017 3:41:30 PM Microsoft-Windows-Dhcp-Client 50036 Service State Event DHCPv4 client service is started
Information 9/27/2017 3:41:28 PM Service Control Manager 7040 None The start type of the WlanSvc service was changed from demand start to auto start.
Information 9/27/2017 3:41:18 PM Microsoft-Windows-Kernel-General 16 None The access history in hive \SystemRoot\System32\Config\SAM was cleared updating 1 keys and creating 1 modified pages.
Information 9/27/2017 3:41:18 PM Microsoft-Windows-Directory-Services-SAM 16962 None "Remote calls to the SAM database are being restricted using the default security descriptor: O:SYG:SYD
A;;RC;;;BA).
For more information please see http
/go.microsoft.com/fwlink/?LinkId=787651."
Information 9/27/2017 3:41:17 PM Microsoft-Windows-Kernel-General 16 None The access history in hive \SystemRoot\System32\Config\SECURITY was cleared updating 1 keys and creating 1 modified pages.
Information 9/27/2017 3:41:16 PM Microsoft-Windows-Wininit 14 None Credential Guard (LsaIso.exe) configuration: 0x0, 0
Information 9/27/2017 3:41:16 PM Win32k 267 None Touch/Touchpad Hardware Quality Assurance verification succeeded.
Information 9/27/2017 3:41:16 PM Win32k 267 None Touch/Touchpad Hardware Quality Assurance verification succeeded.
Warning 9/27/2017 3:41:16 PM Win32k 263 None A pointer device has no information about the monitor it is attached to.
Information 9/27/2017 3:41:11 PM Microsoft-Windows-Ntfs 98 None Volume \\?\Volume{8752fe94-b020-455a-bcfb-316ca1e1f072} (\Device\HarddiskVolume4) is healthy. No action is needed.
Information 9/27/2017 3:41:11 PM Microsoft-Windows-Ntfs 98 None Volume \\?\Volume{eaad6c64-fe49-4837-aa44-48dfa58dd9d6} (\Device\HarddiskVolume5) is healthy. No action is needed.
Information 9/27/2017 3:41:06 PM Microsoft-Windows-Kernel-Power 172 (203) Connectivity state in standby: Disconnected, Reason: NIC compliance
Information 9/27/2017 3:41:06 PM Microsoft-Windows-FilterManager 6 None File System Filter 'npsvctrig' (10.0, 2070-05-05T07:38:28.000000000Z) has successfully loaded and registered with Filter Manager.
Information 9/27/2017 3:41:04 PM Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 3 in group 0 exposes the following power management capabilities:
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Warning 9/27/2017 8:29:11 PM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name a1089.d.akamai.net timed out after none of the configured DNS servers responded.
Warning 9/27/2017 8:27:26 PM Microsoft-Windows-Kernel-Processor-Power 37 (7) The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 14 seconds since the last report.
Warning 9/27/2017 8:27:25 PM Microsoft-Windows-Kernel-Processor-Power 37 (7) The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 14 seconds since the last report.
Warning 9/27/2017 8:27:25 PM Microsoft-Windows-Kernel-Processor-Power 37 (7) The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 14 seconds since the last report.
Warning 9/27/2017 8:27:25 PM Microsoft-Windows-Kernel-Processor-Power 37 (7) The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 14 seconds since the last report.
Information 9/27/2017 8:22:34 PM Service Control Manager 7040 None The start type of the Background Intelligent Transfer Service service was changed from auto start to demand start.
Error 9/27/2017 8:21:41 PM Microsoft-Windows-DistributedCOM 10016 None "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Warning 9/27/2017 8:20:48 PM i8042prt 18 None The device sent an incorrect response(s) following a mouse reset.
Information 9/27/2017 8:20:42 PM Microsoft-Windows-Winlogon 7001 (1101) User Logon Notification for Customer Experience Improvement Program
Information 9/27/2017 8:20:41 PM Microsoft-Windows-Power-Troubleshooter 1 None "The system has returned from a low power state.
If anyone has any ideas or suggestions I would greatly appreciate as I am starting to lose faith in dell being able to help me, and the fact that they have had the laptop twice already, returned it once with a broken right clicker and never fixed the original problem. If you need a certain log or anything, just let me know and I will do my best to follow the instructions and post what you need, thanks so much!
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5458
BIOS: A14
Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 8102MB RAM
Page File: 3781MB used, 6240MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.16299.0000 64bit Unicode
Laptop is shutting down randomly, I have sent it back to Dell twice within the past month, the first time they sent it back, they had broken the right-click on the touchpad, I noticed this right away and sent it back, they fixed what they broke but they still didn't fix the shutting down problem. I went into event viewer and can copy a log though I'm not sure if people here would need the whole log or just parts, or if it is secure to post a log file The laptop is a year old and the warranty expires Oct 12. The shut downs just say 'shutting down', but it is not a 'blue screen of death'. In the event log a server was mentioned but I don't think I'm running a server, I only use the computer for myself.
It passes all the diagnostic hardware tests and I have updated the drivers on the dell site and have done my windows updates. I know some things about computers and have been helped by your site before sometimes just from searching, but haven't had any luck this time. I don't feel like I would know what I was doing to try and open it up and 'reseat' the memory or work on the hardware, but I definitely could follow instructions as far as software.
I copied the specs from a much longer file called dxdiag.txt, if someone could direct me as far as the 'event viewer' or any other log that might help I would appreciate it. I looked in the event viewer log I created to find anything relevant, but these messages are beyond what I know. This isn't the whole log, I have no idea what it means :
"er 109 (103) "The kernel power manager has initiated a shutdown transition" or
Warning 9/27/2017 3:41:37 PM Win32k 263 None A pointer device has no information about the monitor it is attached to.
Information 9/27/2017 3:41:32 PM Microsoft-Windows-WLAN-AutoConfig 4000 None "WLAN AutoConfig service has successfully started.
"
Information 9/27/2017 3:41:30 PM Microsoft-Windows-DHCPv6-Client 51046 Service State Event DHCPv6 client service is started
Information 9/27/2017 3:41:30 PM Microsoft-Windows-Dhcp-Client 50103 Service State Event DHCPv4 client registered for shutdown notification
Information 9/27/2017 3:41:30 PM Microsoft-Windows-Dhcp-Client 50036 Service State Event DHCPv4 client service is started
Information 9/27/2017 3:41:28 PM Service Control Manager 7040 None The start type of the WlanSvc service was changed from demand start to auto start.
Information 9/27/2017 3:41:18 PM Microsoft-Windows-Kernel-General 16 None The access history in hive \SystemRoot\System32\Config\SAM was cleared updating 1 keys and creating 1 modified pages.
Information 9/27/2017 3:41:18 PM Microsoft-Windows-Directory-Services-SAM 16962 None "Remote calls to the SAM database are being restricted using the default security descriptor: O:SYG:SYD
A;;RC;;;BA).For more information please see http
/go.microsoft.com/fwlink/?LinkId=787651."Information 9/27/2017 3:41:17 PM Microsoft-Windows-Kernel-General 16 None The access history in hive \SystemRoot\System32\Config\SECURITY was cleared updating 1 keys and creating 1 modified pages.
Information 9/27/2017 3:41:16 PM Microsoft-Windows-Wininit 14 None Credential Guard (LsaIso.exe) configuration: 0x0, 0
Information 9/27/2017 3:41:16 PM Win32k 267 None Touch/Touchpad Hardware Quality Assurance verification succeeded.
Information 9/27/2017 3:41:16 PM Win32k 267 None Touch/Touchpad Hardware Quality Assurance verification succeeded.
Warning 9/27/2017 3:41:16 PM Win32k 263 None A pointer device has no information about the monitor it is attached to.
Information 9/27/2017 3:41:11 PM Microsoft-Windows-Ntfs 98 None Volume \\?\Volume{8752fe94-b020-455a-bcfb-316ca1e1f072} (\Device\HarddiskVolume4) is healthy. No action is needed.
Information 9/27/2017 3:41:11 PM Microsoft-Windows-Ntfs 98 None Volume \\?\Volume{eaad6c64-fe49-4837-aa44-48dfa58dd9d6} (\Device\HarddiskVolume5) is healthy. No action is needed.
Information 9/27/2017 3:41:06 PM Microsoft-Windows-Kernel-Power 172 (203) Connectivity state in standby: Disconnected, Reason: NIC compliance
Information 9/27/2017 3:41:06 PM Microsoft-Windows-FilterManager 6 None File System Filter 'npsvctrig' (10.0, 2070-05-05T07:38:28.000000000Z) has successfully loaded and registered with Filter Manager.
Information 9/27/2017 3:41:04 PM Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 3 in group 0 exposes the following power management capabilities:
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Warning 9/27/2017 8:29:11 PM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name a1089.d.akamai.net timed out after none of the configured DNS servers responded.
Warning 9/27/2017 8:27:26 PM Microsoft-Windows-Kernel-Processor-Power 37 (7) The speed of processor 3 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 14 seconds since the last report.
Warning 9/27/2017 8:27:25 PM Microsoft-Windows-Kernel-Processor-Power 37 (7) The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 14 seconds since the last report.
Warning 9/27/2017 8:27:25 PM Microsoft-Windows-Kernel-Processor-Power 37 (7) The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 14 seconds since the last report.
Warning 9/27/2017 8:27:25 PM Microsoft-Windows-Kernel-Processor-Power 37 (7) The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 14 seconds since the last report.
Information 9/27/2017 8:22:34 PM Service Control Manager 7040 None The start type of the Background Intelligent Transfer Service service was changed from auto start to demand start.
Error 9/27/2017 8:21:41 PM Microsoft-Windows-DistributedCOM 10016 None "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Warning 9/27/2017 8:20:48 PM i8042prt 18 None The device sent an incorrect response(s) following a mouse reset.
Information 9/27/2017 8:20:42 PM Microsoft-Windows-Winlogon 7001 (1101) User Logon Notification for Customer Experience Improvement Program
Information 9/27/2017 8:20:41 PM Microsoft-Windows-Power-Troubleshooter 1 None "The system has returned from a low power state.
If anyone has any ideas or suggestions I would greatly appreciate as I am starting to lose faith in dell being able to help me, and the fact that they have had the laptop twice already, returned it once with a broken right clicker and never fixed the original problem. If you need a certain log or anything, just let me know and I will do my best to follow the instructions and post what you need, thanks so much!
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