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Laptop blu ray drive does not recognize blu-ray discs

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  • Laptops
  • Blu-ray
Last response: in Laptop Tech Support
September 13, 2017 1:48:36 PM

My laptop will play regular DVDs fine, but when I put in a blu-ray disc, it does not recognize it as media at all. Explorer does not show anything mounted in the drive and when I try to play something from the drive I get a window asking me to insert adisc. Windows10 on a MSI GT70 laptop. This used to work but suddenly not recognized. Speccy sees the drive and says it should play blu-rays.

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a c 442 D Laptop
September 13, 2017 4:46:13 PM

speccy could be wrong. what is the exact laptop model?
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a c 210 D Laptop
September 14, 2017 2:57:02 AM

My best guess is that the blu-ray portion of the drive is on the fritz. I have the same problem lately with the drive in my GT70, too.
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September 17, 2017 2:13:11 AM

I think you are right 1shado1. I used a second hard drive and installed a clean copy of windows 8.1 and Cyberlink PowerDVD, the computer was sold with windows 8 on it. It still did not work. So I am thinking I need to replace the drive. Based on some Youtubes, that should not be that difficult.
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a c 210 D Laptop
September 17, 2017 3:00:42 AM

kent.linkletter said:
I think you are right 1shado1. I used a second hard drive and installed a clean copy of windows 8.1 and Cyberlink PowerDVD, the computer was sold with windows 8 on it. It still did not work. So I am thinking I need to replace the drive. Based on some Youtubes, that should not be that difficult.


Yeah, it's about a 5 minute job, max. And that's if you REALLY take your time.
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