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Help! Dell Inspiron 15 Laptop Crashing and Restarting After Wakeup From Sleep Mode!!!(Windows 8)

Tags:
  • Computers
  • Dell
  • Error Message
  • Laptops
  • Urgent
  • Windows 8
  • Dell Inspiron
  • Sleep Mode
Last response: in Laptop Tech Support
September 10, 2017 5:42:42 PM

Hello, My name's Yomashi and I need help fast.
I am currently helping My mother with the production of her company and I'm trying to get all the computers in check before our one week deadline.
The big problem I can't figure out right now is why her Dell laptop is waking up from sleep mode with this error:

" :(  Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you."

It just started happening randomly a month or two ago, and now it's happening almost every time the computer is asleep for any amount of time! It's extremely annoying because anytime we want to do something on it, it has to completely restart!
It will even run correctly for about 10 seconds then it throws out that error, EVERY TIME!
The laptop's specs are
-Dell Inspiron 15 5000 series
-Windows 8 OS
-64bit
-Intel i5 Processor
-Only 2 years in use

If anyone can Please get back to me asap!
I thank you guys for any help you provide!

More about : dell inspiron laptop crashing restarting wakeup sleep mode windows

Best solution

a c 1713 D Laptop
a b * Windows 8
September 12, 2017 7:34:23 AM

Check for driver updates from Dell, make sure Windows is updated. If that does not help, backup the files form it and do a factory reset to restore the system to like it was when new.
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