- Aug 31, 2017
- 3
- 0
- 510
Hi,
I have a new Acer Aspire laptop. After 2 months, the screen stpped working even thought the computer was running well.
I took it to b the shop. They tested the laptop with an external onitor, and it was running well. They said the screen is faulty and sent to the head office to repair. After 2.5 weeks I didn,t have any answer from them so I called ans I was told they didnt have time to have a look. As this was beginning of December, they said they were not in time to fix it before Christmas, and then they were close for 2 weeks. So I was going to be 2 months without my laptop.
I make a strong complaint. So that day I complaint they "invented" there is a liquid damage and they are not going to fix it and they told Acer not to cover it. That laptop NEVER was in contact with any liquid.
Before I was told this, I could call directly Acer and made a complain about the whole thing and they could see thatva faulty screen was reported and they offer to speed the fixing.
But because the shop changed their mind and started to say is liquid damage, Acer was unsure about this, and forced the shop to fix the laptop. They said that they have to chane the motherboard and replace buffer parts of the screen. Can this happen? If when the laptp was tested with the external monitor was working?
My question is because the screen doesnt work again.
This laptop NEVER was in contact with any water. And I do believe the shop just lied because they didnt want to fix it the first time.
Now they made all kind of excuses ( still under warranty) but I want a replacement, a full refund, or if I keep it a discount in price.
I do believe these people lied from day one.
Can a screen be faulty but with an external monitor is ok and to fix it they have to change the motherboard and buffer parts of the screen? ( I dont understand this last thing)
Now the screen flickers.
I am being abused by this computing shop?
I have a new Acer Aspire laptop. After 2 months, the screen stpped working even thought the computer was running well.
I took it to b the shop. They tested the laptop with an external onitor, and it was running well. They said the screen is faulty and sent to the head office to repair. After 2.5 weeks I didn,t have any answer from them so I called ans I was told they didnt have time to have a look. As this was beginning of December, they said they were not in time to fix it before Christmas, and then they were close for 2 weeks. So I was going to be 2 months without my laptop.
I make a strong complaint. So that day I complaint they "invented" there is a liquid damage and they are not going to fix it and they told Acer not to cover it. That laptop NEVER was in contact with any liquid.
Before I was told this, I could call directly Acer and made a complain about the whole thing and they could see thatva faulty screen was reported and they offer to speed the fixing.
But because the shop changed their mind and started to say is liquid damage, Acer was unsure about this, and forced the shop to fix the laptop. They said that they have to chane the motherboard and replace buffer parts of the screen. Can this happen? If when the laptp was tested with the external monitor was working?
My question is because the screen doesnt work again.
This laptop NEVER was in contact with any water. And I do believe the shop just lied because they didnt want to fix it the first time.
Now they made all kind of excuses ( still under warranty) but I want a replacement, a full refund, or if I keep it a discount in price.
I do believe these people lied from day one.
Can a screen be faulty but with an external monitor is ok and to fix it they have to change the motherboard and buffer parts of the screen? ( I dont understand this last thing)
Now the screen flickers.
I am being abused by this computing shop?
Facebook
Twitter