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Laptop doesn't work anymore after reset

Tags:
  • Laptops
  • windows 10
  • VIA
  • Windows
  • BIOS
Last response: in Laptop Tech Support
August 19, 2017 3:21:34 AM

Hi, I had some problems on my laptop, so I decided to reset it via settings. So I did, it was resetting and was maybe 50% done. I got a message that pc could not be reset. So I closed the window and clicked on 'continue to windows 10'. Now, my laptop keeps restarting. I guess windows is broken now. How can I fix this?

More about : laptop work anymore reset

a c 993 D Laptop
a b β Windows 10
August 27, 2017 2:45:44 PM

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. You shouTo fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your coputer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.

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August 29, 2017 7:58:09 AM

webworkings said:
Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.


Another version of this is the following...

1. Power off the laptop.
2. Power on the laptop.
3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
4. You shouTo fix the computer you should choose the second option listed.
5. When the next screen loads, choose the option "Reset Device".
6. Now choose which ever type of reset you wish.
7. Your coputer should now restore itself to "Factory Settings".

NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.



I can't see a loading circle. Also I tried the F10 method but that one doesn't work either.
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Related resources
a c 993 D Laptop
a b β Windows 10
August 29, 2017 2:45:23 PM

Have you turned it completely off (no power) and then turned it back on?
m
0
l
August 30, 2017 10:47:20 AM

webworkings said:
Have you turned it completely off (no power) and then turned it back on?


Yes. But I have fixed it with booting from usb using bios. :heink: 
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Best solution

a c 993 D Laptop
a b β Windows 10
August 30, 2017 1:50:14 PM

Glad you got it working. :) 
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