dvd screen times out

Ill91_Gamer

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Aug 9, 2017

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• Aug 9, 2017

• #2

Are you just putting the DVD in, or loading up the DVD software and then inserting it?

 

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Ill91_Gamer

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Aug 9, 2017

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• Aug 9, 2017

• #3

Also, what are your power settings, and are you using the adapter?

 

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flameraine

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Aug 9, 2017

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510

• Aug 9, 2017

• #4

do you mean plugged in? then yes. I tried just putting dvd in and letting it loaf, and also starting program before loading dvd. doesn't make a difference. power setting I turned all of them to never time out jist to see if it made a difference. it doesnt. I also tried holding in power burton to drain battery but there is no way to actually remove battery so that's a no go. if I constantly move my mouse it doesn't time out so....any clue?

 

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Ill91_Gamer

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Aug 9, 2017

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• Aug 9, 2017

• #5

If you try any other programs, do they time out as well?

 

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flameraine

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Aug 9, 2017

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510

• Aug 9, 2017

• #6

nope. internet stays on. just background stays on. apps..etc. ONLY watching a dvd it times out after 20 seconds, then blinks on and off. dvd remains playing. sounds stays on.

 

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Ill91_Gamer

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Aug 9, 2017

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• Aug 9, 2017

• #7

So it's basically like the DVD player application disappears. Can you check for updates, or do a reinstall of the software, because it looks like it's a bug with the program. It does not seem like a hardware issue, so it must be the software.

 

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Ill91_Gamer

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Aug 9, 2017

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• Aug 9, 2017

• #8

If you tell me your DVD player application, I could find a download or fix.

 

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flameraine

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Aug 9, 2017

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510

• Aug 9, 2017

• #9

cyberlink powerdvd 12. it is updated and I ran my scan, nothing shows. I was watching a movie before this and it was fine. switched dvds and now it's happening. and yes I've tried the previous dvd too still happens, when an hour previous it worked fine. and I'm not connected to internet so it's not like I could have caught a virus in that time span.

 

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Ill91_Gamer

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Aug 9, 2017

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• Aug 9, 2017

• #10

Try a shut down on your computer. Then turn it back on. It usually fixes issues.

 

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flameraine

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Aug 9, 2017

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510

• Aug 9, 2017

• #11

nope. didn't fix it. ran update again still nothing.

 

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Ill91_Gamer

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• Aug 9, 2017

• #12

I am not aware of any fixes beyond this point....... Try contacting CyberLink, they are the professionals.

 

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Ill91_Gamer

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• Aug 9, 2017

• #13

If I find anything, I will notify you.

 

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Ill91_Gamer

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• Aug 10, 2017
• Solution

• #14

Hello,

There is a troubleshooter that I have found that comes with Windows.

Step 1. Open Control Panel
Step 2. Click System and Security
Step 3. Click Security and Maintence
Step 4. On the bottom, click Troubleshooting
Step 5. Click Hardware and Sound
Step 6. Click Windows Media Player DVD
Step 7. Run the troubleshooter.

Good Luck!

 

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Solution